Lead the customer experience strategy by building long-term relationships with families and managing a support team. Oversee community engagement initiatives and translate family feedback into operational improvements.
NORY
8 Remote Job Openings at NORY
Lead the end-to-end rebuild of the Nory mobile app from scratch using React Native to improve reliability and user experience. Establish the mobile platform architecture, design systems, and integrate AI agents to accelerate development and scalability.
The specialist will source passive candidates and manage the end-to-end recruitment process across various departments. Key duties include conducting first-round screens, tracking weekly recruiting metrics, and maintaining a warm bench of talent.
Coordinate and execute the permit application cycle for summer camp locations through the NYC Department of Health and FDNY. Maintain digital records, track submission statuses, and assist with compliance materials for site inspections.
Develop and own the full-stack implementation of Nory's scheduling and forecasting tools, turning raw restaurant data into real-time insights. Collaborate with product and design teams to ship MVPs and iterate based on direct customer feedback.
Provide exceptional customer support via email, phone, and chat to resolve inquiries and maintain positive family relationships. Collaborate with cross-functional teams to improve processes and assist with special research or system development projects.
Digital Marketing Specialist / Part-Time (Virtual, NYC Education & Parenting Market)
NORY
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Full Time
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18 days ago
NORY
Develop and execute data-driven customer acquisition strategies specifically for the NYC parenting and education markets. Create high-quality multimedia content and optimize digital channels including SEO, Instagram, and YouTube to drive engagement.
Drive the resolution of critical, ambiguous, and technically complex problems across the product and platform. Shape technical direction and influence product roadmaps while raising the effectiveness of other engineers through leadership.
