Manage a complex portfolio of public-sector customers by driving onboarding, product adoption, value realization, retention, renewals, and expansion using customer data and success plans. Build executive and stakeholder relationships, resolve risks and escalations, collaborate across teams, and mentor peers while improving customer success frameworks and playbooks.
The Solutions Engineer will enable and support the partner channel through technical training, product demonstrations, and joint customer engagements. They will also act as a conduit between the community and the product management team to influence the product roadmap based on identified use cases.
The Senior Customer Success Manager drives product adoption, value realization, and retention across a complex customer portfolio. They proactively manage customer health, lead onboarding, and influence product strategy through data-driven insights and executive-level engagement.
