The Business Operations Manager will own and optimize end-to-end business processes across the sales and customer lifecycle while driving the adoption of GTM tools. They will also define and report on core business KPIs to provide actionable insights for leadership.
Lead customer technical onboarding from project initiation through go-live, including EMR integration, workflow configuration, and data validation. Serve as the primary technical contact for customer IT stakeholders and collaborate with internal teams to resolve challenges and improve implementation processes.
The Technical Support Engineer will resolve customer issues daily while maintaining high satisfaction and adhering to SLAs. They will also contribute to support methodologies and collaborate with R&D, Product, and Medical teams to address complex escalations.
The Technical Project Manager will lead end-to-end customer implementations, managing complex technical integrations and stakeholder relationships. They are responsible for ensuring high-quality go-lives by coordinating project plans, technical configurations, and cross-functional team efforts.
Lead the Customer Success team to drive strategic outcomes and ensure customer acceptance across health system accounts. Manage C-level relationships, advocate for client needs internally, and track account health via KPIs.
The Customer Success Manager will be responsible for driving success at a strategic level within assigned accounts and implementing strategies to gain customer acceptance across their organizations. Key duties include being the voice of the client, identifying and solving pain points, and owning client communications and account operations.
The Director of Sales is responsible for revenue generation through targeted strategic opportunities and building relationships with C-level executives in healthcare. This role involves identifying, developing, qualifying, and closing opportunities to meet revenue targets.
