Diagnose and resolve complex technical issues across the Monte Carlo platform, owning the process from triage to production fix. Collaborate with Engineering and Product teams to build AI-powered support tooling and reduce ticket volume through documentation.
Monte Carlo
6 Remote Job Openings at Monte Carlo
The role involves meeting with customers to understand technical requirements and building tailored integrations and connectors. You will prototype solutions in live environments and relay findings back to the Engineering team to improve the core product.
Drive new logo acquisition and grow existing Global 2000 accounts by executing consultative sales strategies. Collaborate with internal teams to deliver Business Value Assessments and establish thought leadership with executive buyers.
Drive new logo acquisition and growth within Global 2000 accounts using consultative sales strategies. Lead the discovery process and develop Business Value Assessments to define positive outcomes for large enterprise customers.
Define and own the AI observability category narrative and positioning to differentiate Monte Carlo in the market. Develop GTM plans, sales enablement assets, and collaborate with product teams to influence the roadmap based on market intelligence.
Own the post-sale technical journey by managing onboarding, deployment, and driving customer consumption of the platform. Write production-quality code for custom integrations and act as a technical advisor to ensure customers realize measurable value.