The Supply Chain Specialist will analyze operational data to provide actionable insights and manage wholesale inventory purchases and allocations. They will also oversee in-store merchandising operations, including coordinating with third-party partners for store maintenance and program execution.
The Senior Product Manager will own the strategy for customer discovery surfaces, including search, browse, and product detail pages. They will lead cross-functional initiatives to turn product data into customer value while maintaining a high-velocity experimentation program.
The Seasonal HR Coordinator will manage the end-to-end onboarding and off-boarding processes for seasonal staff, including conducting virtual I-9 inspections and orientation sessions. They will also serve as the primary point of contact for new hire inquiries and ensure all HR systems and personnel records are accurately maintained.
The Print Quality Resolution Assistant will resolve post-print issues by troubleshooting design files and managing replacement orders via live communication channels. They will also act as a cross-departmental liaison to ensure seamless customer experiences and provide general support during peak seasonal periods.
The Print Quality Resolution Assistant resolves post-print issues by troubleshooting design files and managing replacement orders via live communication channels. They also serve as a cross-departmental liaison to document technical data and support general customer service during peak periods.
The role involves resolving post-print customer issues by troubleshooting design files and managing replacement orders in real-time. You will act as a liaison between departments while providing expert support via phone, email, and chat.
Handle customer interactions across phone, email, chat, and social media to resolve inquiries and fulfillment challenges. Manage multi-system workflows while documenting interactions accurately in CRM platforms.
Conduct virtual sales consultations to provide personalized product tours and shopping experiences for wedding customers. Focus on increasing revenue through soft sales strategies, upselling, and maintaining high-quality customer satisfaction KPIs.
Handle customer interactions via phone, email, live chat, and social media to resolve complex product and fulfillment inquiries. Manage multi-system workflows using CRM and internal databases to provide personalized, unscripted solutions.
Supervise and coach a team of Customer Service Leads and Representatives to ensure high-quality service and productivity. Manage daily operations including queue monitoring, performance reviews, and cross-functional collaboration to improve the customer experience.
Handle customer interactions across phone, email, live chat, and social media to resolve complex product and fulfillment issues. Manage multi-system workflows and document interactions within Salesforce to improve the overall customer journey.
Lead a seasonal team of Print Quality Resolution assistants and specialists to ensure premium customer experience and print quality standards. Manage real-time phone queues, monitor performance metrics in Salesforce, and collaborate with the Print Quality Supervisor on technical guidelines.
