The Print Quality Resolution Assistant resolves post-print issues by troubleshooting design files and managing replacement orders via live communication channels. They also serve as a cross-departmental liaison to document technical data and support general customer service during peak periods.
Minted
10 Remote Job Openings at Minted
The role involves resolving post-print customer issues by troubleshooting design files and managing replacement orders in real-time. You will act as a liaison between departments while providing expert support via phone, email, and chat.
Seasonal Customer Service Representative - 2026 (Texas & Western US)
Minted
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Contract
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6 hours ago
Minted
Handle customer interactions across phone, email, chat, and social media to resolve inquiries and fulfillment challenges. Manage multi-system workflows while documenting interactions accurately in CRM platforms.
Conduct virtual sales consultations to provide personalized product tours and shopping experiences for wedding customers. Focus on increasing revenue through soft sales strategies, upselling, and maintaining high-quality customer satisfaction KPIs.
Seasonal Customer Service Representative - 2026 (Mid-Atlantic & Midwest)
Minted
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Full Time
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11 days ago
Minted
Handle customer interactions via phone, email, live chat, and social media to resolve complex product and fulfillment inquiries. Manage multi-system workflows using CRM and internal databases to provide personalized, unscripted solutions.
Supervise and coach a team of Customer Service Leads and Representatives to ensure high-quality service and productivity. Manage daily operations including queue monitoring, performance reviews, and cross-functional collaboration to improve the customer experience.
Seasonal Customer Service Representative - 2026 (Eastern Region)
Minted
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Full Time
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15 days ago
Minted
Handle customer interactions across phone, email, live chat, and social media to resolve complex product and fulfillment issues. Manage multi-system workflows and document interactions within Salesforce to improve the overall customer journey.
Conduct live, on-camera virtual consultations to help customers personalize holiday stationery and decor. Drive revenue through soft sales strategies and maintain high quality and productivity KPIs within a CRM.
Seasonal Customer Service Supervisor (Graphic Design Experience Required)
Minted
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Full Time
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21 days ago
Minted
Lead a seasonal team of Print Quality Resolution assistants and specialists to ensure premium customer experience and print quality standards. Manage real-time phone queues, monitor performance metrics in Salesforce, and collaborate with the Print Quality Supervisor on technical guidelines.
Lead a seasonal team of Print Quality Resolution assistants and specialists to ensure high standards of print and design quality. Manage real-time phone queues, monitor performance metrics in Salesforce, and collaborate with leadership to align on replacement policies.