The role involves conducting inbound and outbound educational calls to healthcare providers regarding rare disease awareness and treatment options. You will also be responsible for building rapport, addressing provider concerns, and accurately maintaining customer information in company systems.
The Customer Service Specialist II provides back-office support by managing sales orders, inventory, and performance data. They also assist the sales team with administrative tasks, reporting, and resolving client issues to ensure operational efficiency.
The Sales Associate is responsible for connecting with existing and potential customers to convert calls into sales. They must process incoming and outgoing sales calls while maintaining quality standards and accurate documentation.
The Senior Account Manager will oversee a portfolio of customer accounts to drive sales growth and execute business initiatives. They will partner with key stakeholders to identify opportunities, manage promotional plans, and represent client brands during category reviews.
The supervisor is responsible for the overall performance and profitability of an assigned client operations group while maintaining high service levels. They must coach and mentor staff, implement performance improvement measures, and act as a liaison between the client and internal technical departments.
Handle inbound and outbound sales calls while delivering a positive customer experience. Build rapport, answer questions, and address concerns to help customers make informed purchasing decisions.
The Operations Team Lead supervises an assigned client operations team to ensure quality performance, product knowledge, and adequate staffing. They are responsible for coaching team members, monitoring performance metrics, and ensuring compliance with company policies and regulations.
Manage an assigned account base to increase sales and market share for represented brands. Execute sales calls, manage distribution and pricing goals, and maintain critical business reports.
