Own enterprise customer accounts end-to-end to drive product adoption and deliver security outcomes. Act as a technical partner to manage integrations, resolve technical blockers, and align customer success with business objectives.
Linx Security
4 Remote Job Openings at Linx Security
Lead and scale the technical Customer Success function, managing a team of engineers to drive onboarding and adoption. Accountable for renewal outcomes, risk management, and influencing the product roadmap based on enterprise customer needs.
You will lead and scale the technical Customer Success function by managing a team of engineers and establishing repeatable onboarding and adoption playbooks. Additionally, you will own renewal outcomes, manage high-severity escalations, and partner with sales to drive expansion opportunities.
This player/coach role involves managing, coaching, and developing a team of Customer Success Engineers while also remaining hands-on with strategic accounts and escalations. Responsibilities include owning technical onboarding, driving adoption, establishing repeatable processes, and managing renewal readiness in partnership with Sales and leadership.
