Linx Security

You will lead and scale the technical Customer Success function by managing a team of engineers and establishing repeatable onboarding and adoption playbooks. Additionally, you will own renewal outcomes, manage high-severity escalations, and partner with sales to drive expansion opportunities.

This player/coach role involves managing, coaching, and developing a team of Customer Success Engineers while also remaining hands-on with strategic accounts and escalations. Responsibilities include owning technical onboarding, driving adoption, establishing repeatable processes, and managing renewal readiness in partnership with Sales and leadership.