The Support Specialist will resolve technical and functional inquiries regarding the company's SaaS platform while managing customer communication. They will collaborate with engineering and product teams to troubleshoot complex issues and improve support processes.
Develop and execute strategic account plans to drive client satisfaction, retention, and growth for enterprise customers. Act as a trusted advisor by coaching customers on best practices and the impact of AI on compliance work.
You will design and deliver customer-facing AI features while ensuring systems are scalable, secure, and auditable. You will collaborate with product and design teams to drive AI strategy from prototyping through to production.
