Build and maintain seamless integrations between Shopify, APIs, and internal tools while automating end-to-end operations. Develop AI-powered workflows using LLM APIs and provide support for internal IT and SaaS tooling.
Handle Level 2 support cases for enterprise clients, managing troubleshooting for Zero Trust Workspace platforms and identity integration issues. Collaborate with engineering teams and implementation partners to resolve complex technical bugs and maintain documentation.
You will handle Level 2 support cases for a Zero Trust Workspace platform, troubleshooting complex deployment and identity integration issues. Additionally, you will collaborate with engineering teams and implementation partners to resolve recurring technical problems and maintain documentation.
You will assist US-based customers via email and live chat by providing order status updates, processing exchanges, and managing order edits. Additionally, you will identify specific apparel designs for customers and maintain high levels of customer focus while troubleshooting issues.
You will assist customers with order status updates, exchanges, and order edits via email and live chat using the Zendesk platform. Additionally, you will identify apparel designs for customers and maintain high-quality service standards.
Build and manage high-volume outbound email campaigns to generate leads and qualify them for the sales team. Track funnel metrics and maintain accurate data within the CRM to ensure efficient pipeline management.
