You will act as a primary point of contact for customers, resolving technical issues across multiple communication channels while maintaining high service standards. Additionally, you will collaborate with product and engineering teams to report bugs and contribute to internal documentation to improve overall support efficiency.
You will manage product data across ERP, PIM, and website systems to ensure accuracy and launch readiness. Additionally, you will reconcile data discrepancies and coordinate with global vendors to maintain product information.
The Procurement Coordinator will support the sales team by tracking SKU statuses and purchase order lifecycles while managing vendor invoices and order confirmations. Additionally, the role involves launching new SKUs and providing administrative support across procurement and logistics operations.
Build and maintain seamless integrations between Shopify, APIs, and internal tools while automating end-to-end operations. Develop AI-powered workflows using LLM APIs and provide support for internal IT and SaaS tooling.
You will handle Level 2 support cases for a Zero Trust Workspace platform, troubleshooting complex deployment and identity integration issues. Additionally, you will collaborate with engineering teams and implementation partners to resolve recurring technical problems and maintain documentation.
Handle Level 2 support cases for enterprise clients, managing troubleshooting for Zero Trust Workspace platforms and identity integration issues. Collaborate with engineering teams and implementation partners to resolve complex technical bugs and maintain documentation.
You will assist customers with order status updates, exchanges, and order edits via email and live chat using the Zendesk platform. Additionally, you will identify apparel designs for customers and maintain high-quality service standards.
You will assist US-based customers via email and live chat by providing order status updates, processing exchanges, and managing order edits. Additionally, you will identify specific apparel designs for customers and maintain high levels of customer focus while troubleshooting issues.
Build and manage high-volume outbound email campaigns to generate leads and qualify them for the sales team. Track funnel metrics and maintain accurate data within the CRM to ensure efficient pipeline management.
