You will assist US-based customers via email and live chat by providing order status updates, processing exchanges, and managing order edits. Additionally, you will identify specific apparel designs for customers and maintain high levels of customer focus while troubleshooting issues.
You will assist customers with order status updates, exchanges, and order edits via email and live chat using the Zendesk platform. Additionally, you will identify apparel designs for customers and maintain high-quality service standards.
Build and manage high-volume outbound email campaigns to generate leads and qualify them for the sales team. Track funnel metrics and maintain accurate data within the CRM to ensure efficient pipeline management.
The role involves hunting for new business opportunities in luxury retail, real estate, and fintech, managing the full outbound sales cycle from initial contact to closing deals for crypto escrow and wallet screening solutions. Responsibilities also include mapping elite ecosystems in Switzerland, the EU, and the UAE to identify high-net-worth individuals and building referral networks with legal and advisory professionals.
The role involves researching and identifying potential clients across various industries, hunting down decision-makers, and building qualified lead lists for outbound campaigns. Responsibilities also include executing high-volume outreach via email, LinkedIn, and phone to book qualified discovery calls and demos for the sales team.
