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You will assist customers with order status updates, exchanges, and order edits via email and live chat using the Zendesk platform. Additionally, you will identify apparel designs for customers and maintain high-quality service standards.
We are currently looking 🔎 for fantastic seasonal Customer Service peeps to join our team and assist our apparel partner in New York 🗽.
Btw, HKR was remote before it was even cool! 😎
Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy: “Whatever you are, be a good one” - Abraham Lincoln
To apply, please fill out our external form. 🤞🏼
(You will be redirected to it automatically, once you click "Apply").
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About Us
✨ Here at HKR, we're not your average company. We're all about that start-up life and let's be honest, the thought of a stuffy corporate gig makes us shudder. Our vibe? Well, it's a bit like trying to describe your favorite song - tough to explain, but it's probably the reason we're all creating some really cool stuff here.
✨ We're on a mission to change the perception of outsourcing.
✨ We thrive on feedback – it's our growth fuel. And we love celebrating wins, big or small. If you've aced something, we're your biggest fans!
✨ We've said goodbye to office politics. Meritocracy is the name of our game - it's not about who you know, but what you bring to the table.
✨ We’re the kind of folks who believe in rolling up our sleeves and getting things done. We take ownership, and we'd rather break a few things on the road to awesome than play it safe. The biggest question we ask isn't about numbers or targets, it's "How much did you care?" and If you’re putting your heart into it, you're nailing it in our book!
Location
🧭 We've got our roots in Bucharest and Cluj, Romania, but honestly, we've always been more about Wi-Fi than wall space. We've been working remote-first way before it was the cool thing to do. Whether it's working from home or popping into the office when the mood strikes, we cater to what works best for our team. Embracing change and adjusting to the times, that's just part of who we are.
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“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
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