Higher Logic

The Implementation Advisor manages the deployment of private white-label community software, serving as the primary point of contact for customers. They are responsible for project planning, delivering user training, and coordinating with internal teams to resolve technical issues.

Design, develop, and scale data pipelines and models to support analytics, business intelligence, and AI workflows. Collaborate with stakeholders to ensure data is reliable, accessible, and aligned with enterprise goals.

Lead a team of support specialists to provide world-class customer service through hiring, training, and performance management. Implement customer-centric processes and collaborate across the company to enhance the overall customer experience.

The Contract Specialist manages customer and vendor agreements while ensuring compliance with legal standards and company policies. Key duties include drafting and reviewing contracts, managing the contract lifecycle, and providing administrative support to the legal department.

Execute multi-channel marketing campaigns to drive pipeline growth, customer engagement, and cross-sell opportunities within the association market. Collaborate with Product and Customer Growth teams to implement product launches and optimize campaign performance using data-driven insights and AI tools.

The Account Executive is tasked with selling Higher Logic products by acting as a trusted advisor, communicating expertise, and providing thought leadership to identify solutions that meet critical client business outcomes within an assigned territory. This involves meeting or exceeding quarterly sales targets through outbound prospecting and managing inbound leads, while accurately forecasting bookings and diligently tracking all sales activities in Salesforce.