Help Scout

Mid/Sr. Product Engineer, Intelligence

Help Scout · Full Time · a day ago

Help Scout

🌎 United States 💵 $131K - $175K per year ⭐ 5-10 yrs exp 💼 Software Development

Build and ship end-to-end intelligence features with a strong focus on frontend craft and smooth user experiences. Collaborate with product and design teams to translate loosely defined specs into production-ready AI features while owning the outcome metrics.

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Staff Product Engineer

Help Scout · Full Time · 2 days ago

Help Scout

🌎 United States 💵 $187K - $214K per year ⭐ 5-10 yrs exp 💼 Software Development

Develop and ship customer-facing AI features across the full stack, focusing on LLM-backed flows and polished user interfaces. Own the entire development lifecycle, including building evaluations, guardrails, and monitoring to ensure production readiness.

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Sr. Product Manager, Intelligence

Help Scout · Full Time · 15 days ago

Help Scout

🌎 United States 💵 $150K - $164K per year ⭐ 5-10 yrs exp 💼 Product

Own the full product roadmap for the Intelligence pillar, focusing on Topics, Sentiment detection, and CX Score. Coordinate the integration of these signals across the Agent and Conversations pillars to transform support data into actionable business insights.

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Lead Product Manager, Agents

Help Scout · Full Time · 15 days ago

Help Scout

🌎 United States 💵 $172K - $198K per year ⭐ 5-10 yrs exp 💼 Product

Lead the vision, roadmap, and execution for the Agent pillar, focusing on autonomous AI capabilities and outcome-based monetization. Coordinate with engineering and other PMs to build a unified backend for AI answers, drafts, and agentic actions.

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Director of Product

Help Scout · Full Time · 23 days ago

Help Scout

🌎 United States 💵 $218K - $234K per year ⭐ 10+ yrs exp 💼 Others

The Director of Product owns business outcomes and defines the winning strategy across all product lines. They manage a team of Product Managers and leverage AI tools to drive rapid prototyping and execution.

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Sr. Product Engineer

Help Scout · Full Time · 24 days ago

Help Scout

🌎 United States 💵 $162K - $196K per year ⭐ 5-10 yrs exp 💼 Software Development

Develop and ship customer-facing AI features across the full stack, focusing on LLM-backed flows and polished user interfaces. Own the entire development lifecycle from problem definition and metric tracking to production monitoring and reliability.

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Sr. Product Analyst

Help Scout · Full Time · 24 days ago

Help Scout

🌎 United States 💵 $125K - $130K per year ⭐ 2-5 yrs exp 💼 Product

Act as the primary link between Data & Analytics and Product teams to turn usage data into actionable insights. Own the Mixpanel implementation end-to-end, including instrumentation, taxonomy, and the creation of product KPI dashboards in Hex.

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