The Business Development Representative will drive pipeline growth by executing multi-channel outbound sales strategies and researching target accounts. They will also partner with Account Executives to manage lead hand-offs and iterate on messaging frameworks to improve conversion rates.
Lead and develop the product design team while setting quality standards, guiding design principles, and overseeing the design system and trustworthy AI experiences. Partner with Product, Engineering, and Brand Design to shape product direction, allocate design capacity, and evolve the team's workflows and operating model.
Manage a portfolio of 80–100 accounts, owning customer relationships, adoption, account health, renewals, and retention while aligning customer goals with Help Scout’s products. Identify risks and expansion opportunities, lead executive reviews, share customer insights across teams, and improve Customer Success workflows.
You will lead the people function, overseeing the entire employee lifecycle including recruiting, onboarding, compensation, and organizational development. You are responsible for maintaining a strong, values-driven remote culture while leveraging data and AI to scale people operations effectively.
You will own the growth roadmap, including the core funnel and in-app expansion motions, while evolving the company's monetization and pricing strategy. Additionally, you will lead and coach a team of product managers while partnering with cross-functional leaders to drive revenue and adoption.
You will build and own your sales pipeline by self-sourcing opportunities through outbound campaigns and managing full-cycle deals from prospecting to closing. Additionally, you will collaborate cross-functionally to build a mid-market sales playbook and provide feedback to product and marketing teams.
You will own the end-to-end vision, roadmap, and monetization for the Conversations product group, including the Inbox and Copilot product lines. You will also lead, hire, and manage a team of product managers while maintaining a hands-on approach to product strategy and execution.
The Director of Performance Marketing will own the strategy for paid, lifecycle, and conversion channels to drive signups and revenue. They will build the business case for new channel investments and partner across departments to ensure paid spend aligns with pipeline outcomes.
The Director of Product Marketing will own the product marketing strategy, positioning, and go-to-market narrative for Help Scout's platform. They will lead the product marketing function, manage team members, and enable cross-functional teams to effectively communicate product value.
Build and ship end-to-end intelligence features with a strong focus on frontend craft and smooth user experiences. Collaborate with product and design teams to translate loosely defined specs into production-ready AI features while owning the outcome metrics.
