Own the growth roadmap focusing on signup, onboarding, and trial-to-paid conversion while scaling expansion for AI product lines. Establish experimentation frameworks and growth playbooks to embed growth thinking across the entire organization.
Help Scout
8 Remote Job Openings at Help Scout
Develop and scale the next generation of large-scale search and reporting services and associated infrastructure. Build streaming data reports pipelines and improve search relevancy, indexing, and cost control for high-throughput systems.
Produce high-caliber visual assets including ads, social graphics, and landing pages to maintain brand consistency. Collaborate with Product Marketing and the Principal Brand Designer to expand brand awareness and develop new editorial content hubs.
Build and ship end-to-end intelligence features with a strong focus on frontend craft and smooth user experiences. Collaborate with product and design teams to translate loosely defined specs into production-ready AI features while owning the outcome metrics.
Develop and ship customer-facing AI features across the full stack, focusing on LLM-backed flows and polished user interfaces. Own the entire development lifecycle, including building evaluations, guardrails, and monitoring to ensure production readiness.
Own the full product roadmap for the Intelligence pillar, focusing on Topics, Sentiment detection, and CX Score. Coordinate the integration of these signals across the Agent and Conversations pillars to transform support data into actionable business insights.
Lead the vision, roadmap, and execution for the Agent pillar, focusing on autonomous AI capabilities and outcome-based monetization. Coordinate with engineering and other PMs to build a unified backend for AI answers, drafts, and agentic actions.
Develop and ship customer-facing AI features across the full stack, focusing on LLM-backed flows and polished user interfaces. Own the entire development lifecycle from problem definition and metric tracking to production monitoring and reliability.
