Granicus LAC

Renewals Specialist

Granicus LAC · Full Time · 6 days ago

Granicus LAC

🌎 Costa Rica ⭐ 0-2 yrs exp 💼 Others

The Renewals Specialist is responsible for managing and closing existing client accounts by preparing renewal quotes and processing contract documentation. They will collaborate with Finance, Sales, and Legal teams to ensure timely renewals and identify potential upsell or expansion opportunities.

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Trilingual (English, Spanish & French) Technical Support Representative

Granicus LAC · Full Time · 14 days ago

Granicus LAC

🌎 Costa Rica ⭐ 0-2 yrs exp 💼 Support

Act as the first point of contact for customer inquiries via email and chat, resolving issues autonomously or escalating bugs to the technical team. Maintain proactive communication with global stakeholders and develop deep expertise in the EngagementHQ platform.

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Puerto Rico- Manager - Quality Assurance

Granicus LAC · Full Time · a month ago

Granicus LAC

🌎 United States ⭐ 5-10 yrs exp 💼 Software Development

Lead and mentor a team of Quality Engineering professionals to produce high-quality software while refining testing processes. Implement AI-assisted testing workflows and track success metrics to improve automation efficiency and defect detection.

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Technical Support Representative

Granicus LAC · Full Time · a month ago

Granicus LAC

🌎 Costa Rica ⭐ 2-5 yrs exp 💼 Support

Provide high-quality technical support and troubleshooting for cloud-based software services for government clients. Act as a subject matter expert to resolve escalated issues and collaborate with engineering teams to fix product bugs.

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Business Development Representative

Granicus LAC · Full Time · a month ago

Granicus LAC

🌎 Costa Rica ⭐ 0-2 yrs exp 💼 Sales

The Business Development Representative is responsible for prospecting, qualifying, and generating new sales opportunities for Federal, State, and Local Sales teams. This includes conducting discovery meetings with key government decision makers and managing the sales pipeline via Salesforce.

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Revenue Enablement Program Manager, GTM

Granicus LAC · Full Time · a month ago

Granicus LAC

🌎 Costa Rica ⭐ 5-10 yrs exp 💼 Sales

Design and implement enablement programs and training solutions to support strategic Go-To-Market initiatives and drive revenue growth. Collaborate with cross-functional teams to develop tools, resources, and certifications that enhance seller productivity and GTM readiness.

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Experience Partner 1

Granicus LAC · Full Time · a month ago

Granicus LAC

🌎 Costa Rica ⭐ 2-5 yrs exp 💼 Others

Manage a portfolio of mid-tier clients through the full customer lifecycle, from pre-sales discovery and implementation to long-term success. Focus on strategic engagement, program reviews, and identifying growth opportunities to drive client expansion.

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Senior Technical Support Representative

Granicus LAC · Full Time · 2 months ago

Granicus LAC

🌎 United States ⭐ 5-10 yrs exp 💼 Support

Provide high-level technical solutions and product support to customers while managing case escalations and monitoring quality control. Assist leadership with queue monitoring and case assignments to ensure Service Level Agreements are met.

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Consultant - Experience

Granicus LAC · Full Time · 2 months ago

Granicus LAC

🌎 Costa Rica ⭐ 5-10 yrs exp 💼 Others

Lead discovery activities and execute multichannel digital strategy projects for public sector clients to improve citizen engagement. Translate data and empathy-driven insights into actionable plans such as customer journeys and messaging frameworks.

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Communications Coordinator

Granicus LAC · Full Time · 2 months ago

Granicus LAC

🌎 Costa Rica ⭐ 0-2 yrs exp 💼 Marketing

The Communications Coordinator designs and executes omnichannel digital campaigns across email, SMS, social media, and web for public sector clients. They focus on optimizing content through data-driven insights, A/B testing, and human-centered design to improve citizen engagement.

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Delivery Coordinator

Granicus LAC · Full Time · 2 months ago

Granicus LAC

🌎 Costa Rica ⭐ 2-5 yrs exp 💼 Others

The Delivery Coordinator manages implementation timelines, milestone tracking, and risk identification for the PCL portfolio to ensure predictable delivery. They act as a central point of coordination between Project Managers and Technical Implementation Consultants to improve operational visibility.

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Senior Product Designer

Granicus LAC · Full Time · 3 months ago

Granicus LAC

🌎 Costa Rica ⭐ 5-10 yrs exp 💼 Design

Lead the end-to-end design process from concept to completion using a user-centered approach for complex SaaS products. Collaborate with cross-functional global teams to create intuitive user experiences and mentor junior designers.

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Technical Product Manager

Granicus LAC · Full Time · 3 months ago

Granicus LAC

🌎 Costa Rica ⭐ 5-10 yrs exp 💼 Product

Drive the product strategy and execution for core communications capabilities including email and SMS to support international expansion. Collaborate with engineering and DevOps to manage infrastructure performance, technical debt, and high-level architecture planning.

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Technical Support Representative

Granicus LAC · · 5 months ago

Granicus LAC

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The representative acts as a resident expert, troubleshooting complex and escalated technical issues for government clients using Granicus software, focusing on resolution and maintaining high customer satisfaction. This role involves working directly with clients, coordinating with engineering teams, validating product bugs, and contributing to documentation and training for junior staff.

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Principal - CX Services Business Operations

Granicus LAC · · 5 months ago

Granicus LAC

🌎 Costa Rica ⭐ 10+ yrs exp 💼 Support

This role focuses on accelerating transformation across CXS by driving outcomes, surfacing insights, delivering reporting, and coordinating execution with finance and operations teams. Essential functions include contributing to cross-CXS standardization, leading the AI roadmap execution, driving operational cadence via business reviews, and partnering with Sales on customer requests and RFPs.

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