Manage and resolve routine and complex customer care requests while acting as a primary escalation point for high-impact and executive-level cases. Coordinate with internal teams to drive resolutions and moderate community discussions to foster engagement and knowledge sharing.
The Collections Analyst will manage aging reports to identify and contact past-due accounts via phone and email. They are responsible for recording collection activities in NetSuite and performing account reconciliations.
The Senior Technical Support Representative will manage customer support tickets, troubleshoot software issues, and assist the leadership team with daily operations and case escalations. They are also responsible for maintaining expert product knowledge and contributing to 24/7/365 on-call support.
Serve as a strategic advisor to a high-value portfolio of customers to drive adoption, value realization, and long-term success. Collaborate cross-functionally to manage the customer lifecycle, identify expansion opportunities, and ensure measurable outcomes.
The Data Analyst will lead end-to-end analytics workstreams, including defining KPIs and building measurement frameworks for government digital communication programs. They will also serve as a subject-matter expert, mentoring junior analysts and driving data-driven insights to optimize customer outcomes.
The Technical Support Representative acts as a subject matter expert to resolve complex technical issues and provide high-quality support for government software services. They are responsible for documenting issues, collaborating with engineering teams, and training junior staff to maintain high customer satisfaction.
The Manager leads a regional team of Experience Partners to ensure high-quality client outcomes and drive customer success. They are responsible for coaching team members, monitoring performance metrics, and collaborating cross-functionally to improve customer retention.
The Associate Sales Engineer will support the sales organization by delivering product demonstrations, assisting with discovery and scoping, and contributing to RFP responses. They will work closely with internal teams to ensure prospects understand the value and capabilities of Granicus solutions.
The Renewals Specialist is responsible for managing and closing existing client accounts by preparing renewal quotes and processing contract documentation. They will collaborate with Finance, Sales, and Legal teams to ensure timely renewals and identify potential upsell or expansion opportunities.
Act as the first point of contact for customer inquiries via email and chat, resolving issues autonomously or escalating bugs to the technical team. Maintain proactive communication with global stakeholders and develop deep expertise in the EngagementHQ platform.
The Business Development Representative is responsible for prospecting, qualifying, and generating new sales opportunities for Federal, State, and Local Sales teams. This includes conducting discovery meetings with key government decision makers and managing the sales pipeline via Salesforce.
Design and implement enablement programs and training solutions to support strategic Go-To-Market initiatives and drive revenue growth. Collaborate with cross-functional teams to develop tools, resources, and certifications that enhance seller productivity and GTM readiness.
Lead discovery activities and execute multichannel digital strategy projects for public sector clients to improve citizen engagement. Translate data and empathy-driven insights into actionable plans such as customer journeys and messaging frameworks.
The Communications Coordinator designs and executes omnichannel digital campaigns across email, SMS, social media, and web for public sector clients. They focus on optimizing content through data-driven insights, A/B testing, and human-centered design to improve citizen engagement.
