The Senior Technical Support Representative will manage customer request tickets, troubleshoot software issues, and assist the leadership team with daily queue monitoring and case escalations. They are also responsible for maintaining expert product knowledge and contributing to 24/7/365 on-call support.
Collaborate with cross-functional teams to design, develop, and maintain secure, scalable SaaS solutions. Support existing products while contributing to Agile ceremonies and improving software development processes.
Lead customer and stakeholder discovery to define business objectives, KPIs, and reporting requirements, then develop scalable dashboards, reports, and analytics solutions. Analyze and validate data, communicate actionable insights and recommendations, and collaborate with technical and business teams to improve analytics products and support customer adoption.
Maintain billing and accounts receivable records, monitor overdue accounts, contact customers about past-due invoices, and update collection activity. Support invoice preparation, resolve billing and payment disputes, prepare aging reports, assist with audits, and collaborate with internal teams on collection and billing processes.
The Incentive Compensation Program Manager will independently own the operational management, governance, and communication of annual incentive compensation plans for the revenue organization. They will partner with cross-functional teams to ensure plan clarity, scalability, and effective participant experience while managing sensitive compensation-related inquiries.
Design, develop, and maintain scalable backend services and multi-agent systems using Python and modern AI frameworks. Collaborate with cross-functional teams to integrate third-party tools and mentor junior developers on system architecture.
Serve as a strategic advisor to a high-value portfolio of customers to drive adoption, value realization, and long-term success. Collaborate cross-functionally to manage the customer lifecycle, identify expansion opportunities, and ensure measurable outcomes.
The Manager leads a regional team of Experience Partners to ensure high-quality client outcomes and drive customer success. They are responsible for coaching team members, monitoring performance metrics, and collaborating cross-functionally to improve customer retention.
The Renewals Specialist is responsible for managing and closing existing client accounts by preparing renewal quotes and processing contract documentation. They will collaborate with Finance, Sales, and Legal teams to ensure timely renewals and identify potential upsell or expansion opportunities.
The Business Development Representative is responsible for prospecting, qualifying, and generating new sales opportunities for Federal, State, and Local Sales teams. This includes conducting discovery meetings with key government decision makers and managing the sales pipeline via Salesforce.
Design and implement enablement programs and training solutions to support strategic Go-To-Market initiatives and drive revenue growth. Collaborate with cross-functional teams to develop tools, resources, and certifications that enhance seller productivity and GTM readiness.
