The Incentive Compensation Program Manager will independently own the operational management, governance, and communication of annual incentive compensation plans for the revenue organization. They will partner with cross-functional teams to ensure plan clarity, scalability, and effective participant experience while managing sensitive compensation-related inquiries.
Design, develop, and maintain scalable backend services and multi-agent systems using Python and modern AI frameworks. Collaborate with cross-functional teams to integrate third-party tools and mentor junior developers on system architecture.
The Collections Analyst will manage aging reports to identify and contact past-due accounts via phone and email. They are responsible for recording collection activities in NetSuite and performing account reconciliations.
The Senior Technical Support Representative will manage customer support tickets, troubleshoot software issues, and assist the leadership team with daily operations and case escalations. They are also responsible for maintaining expert product knowledge and contributing to 24/7/365 on-call support.
Serve as a strategic advisor to a high-value portfolio of customers to drive adoption, value realization, and long-term success. Collaborate cross-functionally to manage the customer lifecycle, identify expansion opportunities, and ensure measurable outcomes.
The Data Analyst will lead end-to-end analytics workstreams, including defining KPIs and building measurement frameworks for government digital communication programs. They will also serve as a subject-matter expert, mentoring junior analysts and driving data-driven insights to optimize customer outcomes.
The Technical Support Representative acts as a subject matter expert to resolve complex technical issues and provide high-quality support for government software services. They are responsible for documenting issues, collaborating with engineering teams, and training junior staff to maintain high customer satisfaction.
The Manager leads a regional team of Experience Partners to ensure high-quality client outcomes and drive customer success. They are responsible for coaching team members, monitoring performance metrics, and collaborating cross-functionally to improve customer retention.
The Renewals Specialist is responsible for managing and closing existing client accounts by preparing renewal quotes and processing contract documentation. They will collaborate with Finance, Sales, and Legal teams to ensure timely renewals and identify potential upsell or expansion opportunities.
The Business Development Representative is responsible for prospecting, qualifying, and generating new sales opportunities for Federal, State, and Local Sales teams. This includes conducting discovery meetings with key government decision makers and managing the sales pipeline via Salesforce.
Design and implement enablement programs and training solutions to support strategic Go-To-Market initiatives and drive revenue growth. Collaborate with cross-functional teams to develop tools, resources, and certifications that enhance seller productivity and GTM readiness.
Lead discovery activities and execute multichannel digital strategy projects for public sector clients to improve citizen engagement. Translate data and empathy-driven insights into actionable plans such as customer journeys and messaging frameworks.
