Lead and mentor a team of Quality Engineering professionals to produce high-quality software while refining testing processes. Implement AI-assisted testing workflows and track success metrics to improve automation efficiency and defect detection.
Granicus LAC
16 Remote Job Openings at Granicus LAC
Provide high-quality technical support and troubleshooting for cloud-based software services for government clients. Act as a subject matter expert to resolve escalated issues and collaborate with engineering teams to fix product bugs.
The Business Development Representative is responsible for prospecting, qualifying, and generating new sales opportunities for Federal, State, and Local Sales teams. This includes conducting discovery meetings with key government decision makers and managing the sales pipeline via Salesforce.
Responsible for implementing advertising contracts and supporting DMO publishers with paid content requests. This includes gathering creative assets, writing copy, editing images, and providing performance data to advertisers.
Design and implement enablement programs and training solutions to support strategic Go-To-Market initiatives and drive revenue growth. Collaborate with cross-functional teams to develop tools, resources, and certifications that enhance seller productivity and GTM readiness.
Manage a portfolio of mid-tier clients through the full customer lifecycle, from pre-sales discovery and implementation to long-term success. Focus on strategic engagement, program reviews, and identifying growth opportunities to drive client expansion.
Provide high-level technical solutions and product support to customers while managing case escalations and monitoring quality control. Assist leadership with queue monitoring and case assignments to ensure Service Level Agreements are met.
Lead discovery activities and execute multichannel digital strategy projects for public sector clients to improve citizen engagement. Translate data and empathy-driven insights into actionable plans such as customer journeys and messaging frameworks.
The Communications Coordinator designs and executes omnichannel digital campaigns across email, SMS, social media, and web for public sector clients. They focus on optimizing content through data-driven insights, A/B testing, and human-centered design to improve citizen engagement.
The Delivery Coordinator manages implementation timelines, milestone tracking, and risk identification for the PCL portfolio to ensure predictable delivery. They act as a central point of coordination between Project Managers and Technical Implementation Consultants to improve operational visibility.
Lead the end-to-end design process from concept to completion using a user-centered approach for complex SaaS products. Collaborate with cross-functional global teams to create intuitive user experiences and mentor junior designers.
Drive the product strategy and execution for core communications capabilities including email and SMS to support international expansion. Collaborate with engineering and DevOps to manage infrastructure performance, technical debt, and high-level architecture planning.
The Associate Sales Engineer will deliver product demonstrations and technical support to assist the sales team in closing deals. They will also contribute to RFP responses and help document customer requirements to ensure successful solution fit.
The representative acts as a resident expert, troubleshooting complex and escalated technical issues for government clients using Granicus software, focusing on resolution and maintaining high customer satisfaction. This role involves working directly with clients, coordinating with engineering teams, validating product bugs, and contributing to documentation and training for junior staff.
This role focuses on accelerating transformation across CXS by driving outcomes, surfacing insights, delivering reporting, and coordinating execution with finance and operations teams. Essential functions include contributing to cross-CXS standardization, leading the AI roadmap execution, driving operational cadence via business reviews, and partnering with Sales on customer requests and RFPs.
The Senior Digital Designer will execute the layout and design of digital assets for web, print, email, social media, presentations, videos, events, and content pieces, ensuring consistency with company design quality and brand standards. This role involves being a key member of the creative team, actively participating in design and brand ideation while supporting marketing campaigns visually from ideation to publication.
