Granicus LAC

Revenue Enablement Program Manager, GTM

Granicus LAC · Full Time · 8 hours ago

Granicus LAC

🌎 Costa Rica ⭐ 5-10 yrs exp 💼 Sales

Design and implement enablement programs and training solutions to support strategic Go-To-Market initiatives and drive revenue growth. Collaborate with cross-functional teams to develop tools, resources, and certifications that enhance seller productivity and GTM readiness.

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Costa Rica Data Analyst

Granicus LAC · Full Time · 14 hours ago

Granicus LAC

🌎 Costa Rica ⭐ 2-5 yrs exp 💼 Software Development

Develop lakehouses, dataflows, and semantic models in Microsoft Fabric to drive operational improvements. Design and maintain Power BI dashboards while collaborating with stakeholders to ensure data accuracy and reliability.

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Experience Partner 1

Granicus LAC · Full Time · 19 hours ago

Granicus LAC

🌎 Costa Rica ⭐ 2-5 yrs exp 💼 Others

Manage a portfolio of mid-tier clients through the full customer lifecycle, from pre-sales discovery and implementation to long-term success. Focus on strategic engagement, program reviews, and identifying growth opportunities to drive client expansion.

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Costa Rica Software Engineer

Granicus LAC · Full Time · 3 days ago

Granicus LAC

🌎 Costa Rica ⭐ 2-5 yrs exp 💼 Software Development

Collaborate with stakeholders to deliver secure, scalable SaaS solutions and maintain automation test suites. Troubleshoot production issues and mentor team members while utilizing AI tools to enhance development efficiency.

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Senior Technical Support Representative

Granicus LAC · Full Time · 3 days ago

Granicus LAC

🌎 United States ⭐ 5-10 yrs exp 💼 Support

Provide high-level technical solutions and product support to customers while managing case escalations and monitoring quality control. Assist leadership with queue monitoring and case assignments to ensure Service Level Agreements are met.

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CX Enablement Program Manager

Granicus LAC · Full Time · 3 days ago

Granicus LAC

🌎 Costa Rica ⭐ 2-5 yrs exp 💼 Product

Design and deliver enablement programs to strengthen the capabilities of post-sales teams, including Customer Success Consultants and Experience Partners. This involves creating training assets, playbooks, and competency-based pathways to improve customer outcomes and operational excellence.

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Consultant - Experience

Granicus LAC · Full Time · 7 days ago

Granicus LAC

🌎 Costa Rica ⭐ 5-10 yrs exp 💼 Others

Lead discovery activities and execute multichannel digital strategy projects for public sector clients to improve citizen engagement. Translate data and empathy-driven insights into actionable plans such as customer journeys and messaging frameworks.

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Communications Coordinator

Granicus LAC · Full Time · 7 days ago

Granicus LAC

🌎 Costa Rica ⭐ 0-2 yrs exp 💼 Marketing

The Communications Coordinator designs and executes omnichannel digital campaigns across email, SMS, social media, and web for public sector clients. They focus on optimizing content through data-driven insights, A/B testing, and human-centered design to improve citizen engagement.

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Delivery Coordinator

Granicus LAC · Full Time · 13 days ago

Granicus LAC

🌎 Costa Rica ⭐ 2-5 yrs exp 💼 Others

The Delivery Coordinator manages implementation timelines, milestone tracking, and risk identification for the PCL portfolio to ensure predictable delivery. They act as a central point of coordination between Project Managers and Technical Implementation Consultants to improve operational visibility.

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Technical Support Representative

Granicus LAC · Full Time · 14 days ago

Granicus LAC

🌎 Costa Rica ⭐ 2-5 yrs exp 💼 Support

Provide high-quality technical support and troubleshooting for cloud-based software services for government clients. Act as a subject matter expert to resolve escalated issues and collaborate with engineering teams to identify and document product bugs.

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Proposal Coordinator

Granicus LAC · Full Time · a month ago

Granicus LAC

🌎 Costa Rica ⭐ 2-5 yrs exp 💼 Others

The Proposal Coordinator supports the development and submission of sales and marketing proposals, managing smaller deals and coordinating with cross-functional teams. Key duties include drafting content, ensuring compliance with RFP requirements, and utilizing automation tools to streamline the submission process.

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Senior Product Designer

Granicus LAC · Full Time · a month ago

Granicus LAC

🌎 Costa Rica ⭐ 5-10 yrs exp 💼 Design

Lead the end-to-end design process from concept to completion using a user-centered approach for complex SaaS products. Collaborate with cross-functional global teams to create intuitive user experiences and mentor junior designers.

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Technical Support Representative

Granicus LAC · Full Time · a month ago

Granicus LAC

🌎 Costa Rica ⭐ 2-5 yrs exp 💼 Support

Provide expert technical support for Swagit's audio/video streaming and broadcast solutions, focusing on troubleshooting hardware and signal flow. Act as an escalation point for support representatives and collaborate with Engineering and Product teams to resolve bugs and improve system reliability.

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Senior Analytics Engineer

Granicus LAC · Full Time · a month ago

Granicus LAC

🌎 Costa Rica ⭐ 10+ yrs exp 💼 Software Development

Lead the development and governance of analytics engineering standards and data architecture for government clients. Transform complex, externally sourced data into standardized models to enable scalable reporting and strategic decision-making.

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Technical Product Manager

Granicus LAC · Full Time · 2 months ago

Granicus LAC

🌎 Costa Rica ⭐ 5-10 yrs exp 💼 Product

Drive the product strategy and execution for core communications capabilities including email and SMS to support international expansion. Collaborate with engineering and DevOps to manage infrastructure performance, technical debt, and high-level architecture planning.

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SEO Analyst

Granicus LAC · Full Time · 2 months ago

Granicus LAC

🌎 Costa Rica ⭐ 2-5 yrs exp 💼 Marketing

The SEO Analyst manages SEO and CRO services for assigned accounts, providing strategic consulting to improve website traffic and conversions. They are responsible for conducting research, analyzing performance data, and delivering actionable reports to clients.

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Associate Sales Engineer

Granicus LAC · Full Time · 2 months ago

Granicus LAC

🌎 Costa Rica ⭐ 0-2 yrs exp 💼 Software Development

The Associate Sales Engineer will deliver product demonstrations and technical support to assist the sales team in closing deals. They will also contribute to RFP responses and help document customer requirements to ensure successful solution fit.

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Business Development Representative

Granicus LAC · Full Time · 3 months ago

Granicus LAC

🌎 Costa Rica ⭐ 2-5 yrs exp 💼 Sales

The primary mission is to generate a high-quality, sales-ready pipeline by identifying, engaging, qualifying, and securing discovery meetings with qualified government decision-makers across Federal, State, and Local agencies. This involves executing territory plans, managing inbound leads, and conducting strategic outbound prospecting in partnership with Field Sales.

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Technical Support Representative

Granicus LAC · · 4 months ago

Granicus LAC

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The representative acts as a resident expert, troubleshooting complex and escalated technical issues for government clients using Granicus software, focusing on resolution and maintaining high customer satisfaction. This role involves working directly with clients, coordinating with engineering teams, validating product bugs, and contributing to documentation and training for junior staff.

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Principal - CX Services Business Operations

Granicus LAC · · 4 months ago

Granicus LAC

🌎 Costa Rica ⭐ 10+ yrs exp 💼 Support

This role focuses on accelerating transformation across CXS by driving outcomes, surfacing insights, delivering reporting, and coordinating execution with finance and operations teams. Essential functions include contributing to cross-CXS standardization, leading the AI roadmap execution, driving operational cadence via business reviews, and partnering with Sales on customer requests and RFPs.

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Senior Digital Designer

Granicus LAC · · 4 months ago

Granicus LAC

🌎 Costa Rica ⭐ 5-10 yrs exp 💼 Design

The Senior Digital Designer will execute the layout and design of digital assets for web, print, email, social media, presentations, videos, events, and content pieces, ensuring consistency with company design quality and brand standards. This role involves being a key member of the creative team, actively participating in design and brand ideation while supporting marketing campaigns visually from ideation to publication.

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