The Customer Success Agent will manage inbound and outbound calls to resolve customer inquiries and provide accurate information regarding loan accounts. They are responsible for maintaining high-quality service standards while adhering to company policies and data security protocols.
The supervisor oversees the Single Point of Contact team to ensure compliance with loss mitigation guidelines and foreclosure requirements. They manage daily operations, including staff performance, training, and coordination with internal business partners to assist mortgagors.
The Sr. Subservicing Oversight Analyst manages client relationships, ensures compliance with contractual requirements, and oversees outsourced vendor portfolios. They are responsible for managing reporting deliverables, facilitating invoicing, and supporting new client initiatives.
The agent will support call center operations by answering inbound and outbound calls to resolve customer inquiries and provide accurate information. They are responsible for maintaining positive customer relationships while adhering to company policies and data security standards.
The Supervisor will manage high-risk loans and complex customer disputes by conducting root cause analyses and collaborating across departments. They are responsible for resolving escalated issues while ensuring compliance with federal and state mortgage servicing guidelines.
The specialist is responsible for reviewing incoming loss mitigation documents and ensuring they are accurately uploaded and indexed into the system of record. They also communicate file statuses to various internal teams and ensure compliance with established timelines and quality standards.
The analyst performs research and business control functions, including coding disaster loans and reviewing quality control exceptions. They also assist with special projects, process documentation, and identifying root causes for customer service issues.
The Sr. Coordinator manages the development and implementation of machine-derived customer communications while ensuring regulatory compliance. They also coordinate with print vendors and internal teams to optimize processes and ensure accurate, timely distribution of notices.
The Senior Underwriter is responsible for evaluating residential loan documentation for accuracy, completeness, and compliance with investor and company guidelines. They will collaborate with loan originators and processors to ensure timely credit decisions for conventional, FHA, and VA loan products.
The supervisor oversees the Single Point of Contact team within the Loss Mitigation group to ensure compliance with investor and agency guidelines. They are responsible for managing staff performance, coordinating daily operations, and facilitating foreclosure avoidance efforts.
The analyst is responsible for filing loan policy insurance claims and evaluating property reports to resolve title issues. They facilitate communication with legal counsel and underwriters to ensure compliance with state laws and investor guidelines.
The Vice President provides strategic leadership and governance for the end-to-end HELOC servicing program, ensuring operational readiness and regulatory alignment. They coordinate across functional areas to manage loan lifecycles, performance metrics, and continuous improvement initiatives.
The specialist is responsible for recommending financial strategies for defaulted loans and managing high-risk property dispositions. They also handle charge-off submissions, maintain system records, and coordinate with internal departments to mitigate financial losses.
The engineer will design, build, and deploy secure AI-enabled applications while partnering with business stakeholders to solve complex problems. They are responsible for the full lifecycle of up to three applications, including architecture, development, testing, and operational maintenance.
