The analyst is responsible for filing loan policy insurance claims and evaluating property reports to resolve title issues. They facilitate communication with legal counsel and underwriters to ensure compliance with state laws and investor guidelines.
The supervisor oversees the Single Point of Contact team to ensure compliance with loss mitigation guidelines and foreclosure requirements. They are responsible for managing staff performance, conducting call observations, and coordinating with internal departments to mitigate financial and reputational risk.
The Vice President provides strategic leadership and governance for the end-to-end HELOC servicing program, ensuring operational readiness and regulatory alignment. They coordinate across functional areas to manage loan lifecycles, performance metrics, and continuous improvement initiatives.
The manager is responsible for overseeing daily foreclosure department operations, including coaching staff, managing workloads, and ensuring compliance with company policies. They also handle hiring, performance reviews, and quality monitoring to improve departmental efficiency.
The Sr. Coordinator develops and maintains machine-derived customer communications while ensuring alignment with regulatory requirements. They also manage vendor relationships and coordinate with cross-functional teams to ensure accurate and timely distribution of notices.
The specialist is responsible for recommending financial strategies for defaulted loans and managing high-risk property dispositions. They also handle charge-off submissions, maintain system records, and coordinate with internal departments to mitigate financial losses.
The analyst is responsible for the quality control, audit, and oversight of claims to ensure compliance with investor and insurer requirements. They will analyze and rebut insurer curtailments, file supplemental claims, and provide loss analysis reports to reduce company loss exposure.
The agent will support call center operations by answering inbound and outbound calls while resolving customer inquiries accurately. They are responsible for maintaining high-quality service standards, adhering to schedules, and ensuring data security during all customer interactions.
The Customer Success Agent will handle inbound and outbound calls to resolve customer inquiries and provide accurate loan information. They are responsible for maintaining high-quality service standards while adhering to company policies and data security protocols.
The Marketing Writer will research and write SEO-optimized, audience-centered content to educate customers and build the company brand. They are responsible for ensuring content accuracy, meeting deadlines, and maintaining consistency with the brand voice.
The specialist is responsible for conducting secondary reviews of incomplete loss mitigation packages and accounts with upcoming foreclosure dates. They also perform quality reviews of document specialists and maintain accurate system records while communicating with various internal teams.
The specialist manages inbound and outbound customer calls to provide support and offer specialized mortgage products. They are responsible for pipeline management, meeting sales KPIs, and ensuring all customer interactions are documented accurately.
The Customer Success Agent will support call center operations by answering inbound and outbound calls to resolve customer inquiries. They are responsible for providing accurate information regarding loans while maintaining high standards of service and data confidentiality.
The Enterprise Intelligence Solutions Engineer designs, develops, and supports scalable enterprise intelligence products, cloud data platforms, and AI-enabled applications. This role manages the complete solution lifecycle, from business discovery and architecture to deployment and operational support.
The engineer will design, build, and deploy secure AI-enabled applications while partnering with business stakeholders to solve complex problems. They are responsible for the full lifecycle of up to three applications, including architecture, development, testing, and operational maintenance.
