The Sr. Coordinator manages the development and implementation of machine-derived customer communications while ensuring regulatory compliance. They also coordinate with print vendors and cross-functional teams to optimize letter distribution processes and project execution.
The Customer Success Agent will support call center operations by answering inbound and outbound calls to resolve customer inquiries. They are responsible for providing accurate information regarding loans while maintaining high standards of service and data confidentiality.
The analyst will identify operational trends and process improvements by analyzing system data and developing reporting solutions. They will collaborate with stakeholders to gather requirements and translate business needs into technical analytics using tools like Snowflake and Tableau.
The Senior Underwriter evaluates residential loan applications for compliance with investor standards and company guidelines. They collaborate with loan originators and processors to ensure accurate documentation and timely credit decisions.
The Supervisor oversees the Single Point of Contact team to ensure compliance with loss mitigation guidelines and foreclosure requirements. They are responsible for managing staff performance, conducting training, and coordinating with internal departments to mitigate financial and reputational risk.
The specialist is responsible for processing customer care tasks, including loan document fulfillment, incoming mail, and system updates. They also handle ACH requests, verification of mortgage inquiries, and the generation of standard payoff statements.
The specialist manages outbound and inbound customer calls to provide support and offer specialized mortgage products. They are responsible for pipeline management, meeting sales KPIs, and ensuring all customer interactions are documented accurately.
The specialist is responsible for reviewing incoming loss mitigation documents and ensuring they are accurately uploaded into the system of record. They also communicate file statuses to various internal teams and assist with borrower inquiries to facilitate the underwriting process.
The analyst performs research and quality control functions within the Correspondence & Research department to ensure compliance with investor and regulatory guidelines. They are responsible for reviewing credit reporting exceptions, coordinating audit responses, and implementing process improvements.
The Enterprise Intelligence Solutions Engineer designs, develops, and supports scalable enterprise intelligence products, cloud data platforms, and AI-enabled applications. This role manages the complete solution lifecycle, from business discovery and architecture to deployment and operational support.
The engineer will design, build, and deploy secure AI-enabled applications while partnering with business stakeholders to solve complex problems. They are responsible for the full lifecycle of up to three applications, including architecture, development, testing, and operational maintenance.
Manage high-risk loans and complex customer disputes by conducting root cause analyses and collaborating across departments. Act as a customer advocate to resolve issues quickly while ensuring all federal and state regulatory requirements are met.
The Director oversees MSR technology and transaction management, ensuring effective onboarding and data validation across internal and third-party platforms. They partner with cross-functional teams to drive process improvements and support the integration of servicing workflows.
The Loan Advisor handles inbound and outbound calls to provide financial solutions and process loan applications. They are responsible for analyzing applicant information, communicating loan terms, and ensuring all required documentation is completed.
The Loan Advisor handles inbound and outbound calls to provide financial solutions and process loan applications. They are responsible for analyzing applicant information, communicating loan terms, and ensuring all required documentation is completed.
The Licensing Specialist is responsible for managing licensing applications, tracking renewals, and ensuring education requirements are met. They address deficiencies from state regulators and provide solutions to business units and supervisors.
The Loan Advisor handles inbound and outbound calls to provide financial solutions and process initial loan applications. They are responsible for analyzing applicant information, communicating loan terms, and ensuring all required documentation is collected.
The Loan Advisor is responsible for managing inbound and outbound sales calls to provide financial solutions and process mortgage applications. They must ensure all documentation is compliant with company standards and regulatory guidelines while meeting sales KPIs.
