You will be responsible for managing written customer communication, specifically focusing on final billing after vehicle returns. Additionally, you will handle customer inquiries and complaints efficiently while using tools like Zendesk to maintain high service quality.
Responsible for protecting the vehicle fleet by conducting risk assessments and preventing fraud cases. This includes managing critical customer communications, coordinating vehicle recoveries with authorities, and providing input for software tool improvements.
Own the end-to-end creative strategy and production for paid acquisition across multiple markets using AI tools and creator networks. Collaborate with the Performance Lead to optimize cost per acquired customer through a rigorous testing and iteration loop.
Serve as the senior technical authority for the S/4HANA financial system, owning solution design and system architecture. Lead FICO workstreams, quality-gate external partner deliverables, and mentor internal consultants to maintain a clean core.
Coordinate vehicle service, repairs, and breakdown cases to ensure maximum fleet availability and a seamless customer journey. Optimize operational processes, document best practices, and provide technical onboarding and coaching for the team.
Manage the full-cycle recruitment process for the Growth department, including Sales, Account Management, and Marketing. Partner with hiring managers to define profiles and use data-driven tools to optimize the hiring funnel.
Build and ship end-to-end backend services, including APIs, automation pipelines, and cloud infrastructure for financial products. Collaborate with product and engineering teams to define technical solutions and maintain high code quality through reviews.
Build and ship complex user-facing features across web and mobile platforms using Angular and Ionic. Own the end-to-end feature lifecycle from problem analysis and design to shipping and iteration.
Own the global Earned Wage Access product, focusing on optimizing disbursement, repayment, and risk. Lead experiment-driven improvements to user flows and backend payment systems while collaborating with Data and Engineering teams.
The role involves shaping ML-driven underwriting strategies and developing risk models to balance growth with prudent risk management. Responsibilities include monitoring portfolio health, analyzing large datasets, and collaborating with cross-functional teams to refine credit policies.
Build and scale an influencer and KOL-driven acquisition engine focusing on the Philippines market to drive user growth. Identify and test new acquisition channels such as affiliate networks and community partnerships while optimizing for cost per first-time user.
Architect, build, and operate critical cloud infrastructure while leading a small platform team. The role involves balancing hands-on technical execution with strategic direction, mentoring, and team velocity management.
Own and operate cloud infrastructure, including compute, networking, and security, using Infrastructure-as-Code. Build and maintain CI/CD pipelines and observability tools to support rapid expansion across multiple markets.
Lead an international team of engineers to maintain and improve internal tooling, cloud governance, and security. Drive company-wide technical projects and ensure the delivery of high-quality software using a 'build it, run it' mindset.
Lead the onboarding and shopping experience to convert website visitors into customers through high-velocity A/B testing and personalization. Own the product vision and roadmap for the top-of-funnel experience while collaborating with cross-functional engineering, design, and data teams.
