Oversee and optimize daily operational workflows and KPIs to improve business efficiency. Utilize SQL to query back-end systems and generate data-driven insights for decision-making.
Extend Your Team
27 Remote Job Openings at Extend Your Team
The role involves daily reconciliation of credit card transactions and the preparation of delinquency reports. Additionally, the analyst supports the Head of Accounting with month-end closing and investor reporting.
Lead and mentor a team of fraud analysts while managing day-to-day operations and complex casework. Drive operational excellence by improving fraud detection procedures and collaborating with engineering to enhance systemic efficiency.
Customer Support for Card Services - Crypto Focus
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Full Time
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a month ago
Extend Your Team
The role involves responding to customer queries via ZenDesk and educating cardholders on Bitcoin-backed credit card features. You will also document issues, assist with application flows, and communicate critical account updates like margin calls.
The Closing Coordinator will manage customer queries via support tools and assist applicants through the loan application process. They are also responsible for documenting issues and tracking customer experiences across various channels.
The Chief of Staff will act as a strategic partner to the COO, driving high-priority initiatives and ensuring cross-functional alignment. They will also oversee internal operations, including HR and finance functions, while leveraging AI and automation to improve organizational efficiency.
This role involves supporting a commercial listing agent and mortgage broker by conducting research using tools like CoStar and Crexi, providing underwriting assistance, and reviewing commercial leases. Key administrative duties include organizing deal documents and maintaining records within Salesforce.
The specialist will act as the primary point of contact for users needing assistance with decentralized solutions, focusing on first-line resolution and troubleshooting common blockchain issues like transaction failures and slippage settings. They will also guide users on checking transaction statuses, educate on security best practices, and manage account access and verification processes.
The role involves reviewing and underwriting residential mortgage loan applications across Conventional, FHA/VA, and Non-QM products while ensuring strict compliance with TRID guidelines and regulatory standards. Responsibilities also include evaluating borrower documentation, applying Agency/Investor guidelines, assessing risk, and collaborating across departments to ensure timely loan processing.
Customer Support Specialist - Originations Backend L1
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3 months ago
Extend Your Team
The role involves responding to customer queries effectively using tools like ZenDesk, documenting issues, and tracking customer experiences across various channels. Responsibilities also include assisting customers through the application flow when necessary.
The analyst will prepare daily/weekly/monthly reporting, analysis, and reconciliation related to borrowing bases, asset sales, funds flow, and payment waterfalls involving various bank accounts, investors, and stakeholders. This role also involves troubleshooting data discrepancies and supporting the accounting footprint for capital market activities.
The Accounting Manager will manage a team of five accounting analysts, overseeing the daily reconciliation process for credit card and deposit transactions, including purchases, interest, fees, and payments. This role also involves preparing quarterly and annual tax filings and assisting the Controller with month-end close procedures and financial audit support.
Credit Card Customer Support Specialist
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Full Time
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4 months ago
Extend Your Team
The specialist will respond to customer queries and resolve issues related to their accounts. They will also document and log customer interactions and be part of a 24/7 customer support team.
The Mortgage Loan Processor will review security documents for completeness and assist in the preparation and filing of account closing documents. They will also verify client-provided documents and assist other departments with document requests.
The Operations Specialist will review security documents for completeness, file them with governmental entities, and verify client-provided documents during account creation. Additionally, they will assist in preparing and filing account closing documents and support other departments with document requests.
The Team Leader will respond to customer queries and identify and resolve fraud and risk issues. They will also document investigative steps and collaborate with other departments to process related tasks.
The Fraud Specialist will respond to customer queries and document issues while collaborating with other departments. They will also review loan applications and improve internal processes.
Customer Support Specialist (US Mortgage)
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Full Time
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4 months ago
Extend Your Team
Provide live, concierge-style support to customers via phone, chat, and other real-time channels. Guide customers through Aven’s products and processes while ensuring they feel informed and supported.
Provide live, concierge-style support to customers via phone, chat, and other real-time channels. Guide customers through Aven’s products and processes while ensuring they feel informed and supported.
Serve as the primary point of contact for customers via phone and email, handling inquiries related to deposit accounts. Manage customer cases end-to-end, resolving issues and documenting interactions accurately.
Sanctions and Compliance Support Specialist (Fraud)
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Full Time
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4 months ago
Extend Your Team
The Sanctions and Compliance Support Specialist will conduct sanctions screening and investigate potential matches against global sanctions lists. They will also review alerts from various platforms, document findings, and assist internal teams with audit requests.
The Project Manager/Technical Writer will own documentation-heavy projects from intake to completion, ensuring clear scopes, timelines, and deliverables. They will also create and maintain internal documentation and improve existing materials for clarity and usability.
Provide live, concierge-style support to customers through various channels and guide them through the company's products and processes. Document customer interactions and identify recurring issues to improve the customer experience.
Flood Insurance Customer Support - Backend
Extend Your Team
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Full Time
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5 months ago
Extend Your Team
The role involves managing complex account servicing tasks related to CH portfolios, including account closure processes and escalated customer support functions. It requires strong attention to detail and effective communication across various functions.
The Team Leader will perform core contingency tasks such as document review and verification, while also supervising and managing the Contingency L1 team. They will provide guidance and support to team members and act as the primary escalation point for issues.
The telemarketer will make outbound calls to prospective customers and present information about products and services. They will also assist customers through various communication channels and document interactions in CRM systems.
The Team Leader will review security documents for completeness, assist in filing and preparing account closing documents, and support other departments with document requests. Additionally, they will audit, coach, and train junior staff while identifying and implementing process enhancements.
