Lead a customer service team to drive efficiency and excellent output within the card services operations. Proactively identify and implement improvements to loan origination workflows and coordinate with cross-functional teams.
Extend Your Team
20 Remote Job Openings at Extend Your Team
Mortgage Flood Insurance Customer Support
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Full Time
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18 days ago
Extend Your Team
Manage complex account servicing tasks including account closures, insurance renewals, and compliance reviews for mortgage portfolios. Provide oversight for Level 1 Customer Support Specialists and coordinate with lenders and insurance agencies.
Respond to customer queries regarding payments, statements, and bugs using ZenDesk and Amazon Connect. Handle escalated customer issues and document all complaints and compliments within a 24/7 support team.
Provide high-touch concierge support to customers, managing complex escalations and resolving issues end-to-end. Collaborate with cross-functional teams to troubleshoot risk mitigation issues and advocate for customer needs.
Perform high-volume outbound calls to loan officers to generate interest and qualify prospects. Schedule meetings for the lead recruiter or hiring manager while maintaining detailed records in the CRM.
Oversee and optimize daily operational workflows and KPIs to improve business efficiency. Utilize SQL to query back-end systems and generate data-driven insights for decision-making.
The role involves daily reconciliation of credit card transactions and the preparation of delinquency reports. Additionally, the analyst supports the Head of Accounting with month-end closing and investor reporting.
Lead and mentor a team of fraud analysts while managing day-to-day operations and complex casework. Drive operational excellence by improving fraud detection procedures and collaborating with engineering to enhance systemic efficiency.
Customer Support for Card Services - Crypto Focus
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Full Time
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3 months ago
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The role involves responding to customer queries via ZenDesk and educating cardholders on Bitcoin-backed credit card features. You will also document issues, assist with application flows, and communicate critical account updates like margin calls.
The Closing Coordinator will manage customer queries via support tools and assist applicants through the loan application process. They are also responsible for documenting issues and tracking customer experiences across various channels.
The Chief of Staff will act as a strategic partner to the COO, driving high-priority initiatives and ensuring cross-functional alignment. They will also oversee internal operations, including HR and finance functions, while leveraging AI and automation to improve organizational efficiency.
This role involves supporting a commercial listing agent and mortgage broker by conducting research using tools like CoStar and Crexi, providing underwriting assistance, and reviewing commercial leases. Key administrative duties include organizing deal documents and maintaining records within Salesforce.
The specialist will act as the primary point of contact for users needing assistance with decentralized solutions, focusing on first-line resolution and troubleshooting common blockchain issues like transaction failures and slippage settings. They will also guide users on checking transaction statuses, educate on security best practices, and manage account access and verification processes.
The role involves reviewing and underwriting residential mortgage loan applications across Conventional, FHA/VA, and Non-QM products while ensuring strict compliance with TRID guidelines and regulatory standards. Responsibilities also include evaluating borrower documentation, applying Agency/Investor guidelines, assessing risk, and collaborating across departments to ensure timely loan processing.
Customer Support Specialist - Originations Backend L1
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4 months ago
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The role involves responding to customer queries effectively using tools like ZenDesk, documenting issues, and tracking customer experiences across various channels. Responsibilities also include assisting customers through the application flow when necessary.
The analyst will prepare daily/weekly/monthly reporting, analysis, and reconciliation related to borrowing bases, asset sales, funds flow, and payment waterfalls involving various bank accounts, investors, and stakeholders. This role also involves troubleshooting data discrepancies and supporting the accounting footprint for capital market activities.
Credit Card Customer Support Specialist
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Full Time
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5 months ago
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The specialist will respond to customer queries and resolve issues related to their accounts. They will also document and log customer interactions and be part of a 24/7 customer support team.
Customer Support Specialist (US Mortgage)
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Full Time
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5 months ago
Extend Your Team
Provide live, concierge-style support to customers via phone, chat, and other real-time channels. Guide customers through Aven’s products and processes while ensuring they feel informed and supported.
Serve as the primary point of contact for customers via phone and email, handling inquiries related to deposit accounts. Manage customer cases end-to-end, resolving issues and documenting interactions accurately.
The Project Manager/Technical Writer will own documentation-heavy projects from intake to completion, ensuring clear scopes, timelines, and deliverables. They will also create and maintain internal documentation and improve existing materials for clarity and usability.
