The Team Leader will oversee the review and filing of security documents while managing a team to ensure quality metrics and SLAs are met. They will also collaborate with legal, compliance, and external parties to facilitate efficient loan operations.
The Compliance Project Manager will provide direct operational and administrative support to senior leadership while driving team meetings and quarterly updates. They will also manage end-to-end project execution and ensure compliance requirements are integrated into operational workflows.
The HIL Partnership Support Specialist will manage inbound and outbound customer interactions across multiple channels to ensure smooth account onboarding and verification. They will also coordinate with internal teams to resolve partner and customer inquiries while maintaining accurate documentation in operational systems.
The Complaints Specialist will respond to customer queries via ZenDesk and document issues, compliments, and complaints. They will also assist customers with application flows and track experiences across various channels using CRM systems.
The role involves responding to customer queries via support tools and documenting issues or complaints. You will also assist customers through the application flow and track experiences across various channels.
The Closing Coordinator will manage third-party vendor interactions and assist customers through the loan application process. Responsibilities include responding to customer queries, documenting issues, and tracking experiences across various communication channels.
The specialist will review, record, and file security documents with governmental entities while maintaining accurate records. They will also communicate with external parties and assist in resolving discrepancies related to lien and HELOC documentation.
The Compliance Operations Specialist will manage compliance projects and drive remediation plans across business units. They will also serve as a liaison between departments to ensure cross-functional coordination and implement operational guardrails.
The specialist will review, record, and file security documents while maintaining accurate records and communicating with external parties. They will also assist in resolving discrepancies related to lien filings and support other departments with document requests.
The Loan Officer Assistant will support the mortgage team by managing loan files, maintaining the Loan Origination System, and coordinating documentation from application to closing. They will also handle administrative tasks, client communication, and assist with social media marketing efforts.
The analyst will prepare daily, weekly, and monthly reports regarding borrowing bases, funds flow, and payment waterfalls for investors. They will also troubleshoot data discrepancies and collaborate with engineers to automate capital market reporting processes.
The analyst will manage daily, weekly, and monthly reporting for borrowing bases, funds flow, and payment waterfalls for capital market stakeholders. They will also collaborate with engineers to automate reports and ensure data reliability for warehouse line agreements.
The role involves reviewing and filing security documents for US loans and mortgages with governmental entities. It also includes verifying client documentation during account creation and assisting with account closing processes.
Lead a customer service team to drive efficiency and excellent output within the card services operations. Proactively identify and implement improvements to loan origination workflows and coordinate with cross-functional teams.
Manage complex account servicing tasks including account closures, insurance renewals, and compliance reviews for mortgage portfolios. Provide oversight for Level 1 Customer Support Specialists and coordinate with lenders and insurance agencies.
Respond to customer queries regarding payments, statements, and bugs using ZenDesk and Amazon Connect. Handle escalated customer issues and document all complaints and compliments within a 24/7 support team.
Provide high-touch concierge support to customers, managing complex escalations and resolving issues end-to-end. Collaborate with cross-functional teams to troubleshoot risk mitigation issues and advocate for customer needs.
Lead and mentor a team of fraud analysts while managing day-to-day operations and complex casework. Drive operational excellence by improving fraud detection procedures and collaborating with engineering to enhance systemic efficiency.
The role involves responding to customer queries via ZenDesk and educating cardholders on Bitcoin-backed credit card features. You will also document issues, assist with application flows, and communicate critical account updates like margin calls.
The Chief of Staff will act as a strategic partner to the COO, driving high-priority initiatives and ensuring cross-functional alignment. They will also oversee internal operations, including HR and finance functions, while leveraging AI and automation to improve organizational efficiency.
This role involves supporting a commercial listing agent and mortgage broker by conducting research using tools like CoStar and Crexi, providing underwriting assistance, and reviewing commercial leases. Key administrative duties include organizing deal documents and maintaining records within Salesforce.
The specialist will respond to customer queries and resolve issues related to their accounts. They will also document and log customer interactions and be part of a 24/7 customer support team.
