Define and drive the end-to-end product design strategy and UI vision for the Wero digital wallet. Lead design initiatives, mentor team members, and collaborate with cross-functional teams to translate complex regulatory and business requirements into intuitive user experiences.
Lead and scale the 24x7 operational team while acting as the deputy to the Head of Monitoring and Customer Support. Oversee end-to-end monitoring, incident management, and regulatory compliance to ensure the reliability of the payment infrastructure.
You will coordinate governance processes, prepare high-quality documentation, and support the smooth running of Board, Committee, and shareholder activities. Additionally, you will maintain accurate corporate records and contribute to strategic governance projects to ensure efficient decision-making.
The role involves designing and performing level 2 controls while monitoring level 1 controls and maintaining the risk register. You will also collaborate with stakeholders across the three lines of defense to ensure effective risk identification, mitigation, and reporting.
You will act as the primary operational partner for member banks and PSPs, managing support cases and ensuring high-quality service delivery. Additionally, you will analyze support data to provide actionable insights and coordinate with internal teams to resolve complex issues and improve product functionality.
