Conduct high-volume outbound calls to existing patients to identify needs, educate them on wellness solutions, and close sales. Accurately document all interactions in the CRM while meeting or exceeding established sales KPIs.
Proactively contact prospective customers to drive growth and manage inbound leads through professional sales conversations. Maintain accurate records in the CRM while collaborating with internal teams to ensure a seamless customer experience.
This is a general application for candidates interested in future roles at the company. Responsibilities will be determined based on the specific position assigned once a suitable opening becomes available.
You will lead the creative strategy for paid acquisition by researching, briefing, and iterating on high-converting ad concepts across multiple products. You will work closely with media buyers and video editors to analyze performance data and scale winning creative assets.
Act as the first point of contact for patients via phone, email, chat, and text to assist with account and treatment navigation. Coordinate with clinical and pharmacy teams to ensure a seamless patient experience and document all interactions accurately.
Proactively contact past due accounts via phone and messaging to resolve balances and bring them to current status. Responsibilities include managing payment flows, logging interactions in CRM, and meeting daily resolution quotas.
Manage the patient experience from initial inquiry through enrollment and appointment scheduling while driving patient acquisition and retention. Proactively follow up with patients, address concerns, and collaborate with clinical teams to exceed performance goals.
Contact current patients to support their success and provide information on additional product options. Manage outbound communications using dialer systems and accurately log all interactions within the CRM.
Coordinate patient care journeys through various communication channels while supporting providers with medication and treatment questions. Manage prescription workflows and document all patient interactions within internal systems to ensure high-quality care delivery.
