The Director of Client Relationships manages business relationships with large-market employer clients to drive retention and growth. They provide consultative recommendations to maximize program value and represent the company in client presentations.
The Senior Director will manage and nurture business relationships with key EAP partners to drive retention, growth, and program success. They will also provide strategic recommendations, represent the company in presentations, and mentor associates to enhance team performance.
The EAP Care Advocate provides telephonic and digital mental health support, conducts clinical assessments, and develops individualized care plans for participants. They also facilitate referrals, manage cases, and ensure compliance with HIPAA and ethical guidelines.
The Senior Director of Data Engineering will lead the data and analytics team while serving as a hands-on architect to mature the company's data platform. They will partner with executive leadership to translate business needs into a prioritized data roadmap and ensure robust metric governance and reporting.
The Health Educator will provide one-on-one health coaching, co-create action plans with members, and monitor progress toward health goals. They will also assist in developing health promotion programs and maintain strong communication with stakeholders.
The Content Manager will own the operational model for translation and localization, ensuring content scales effectively across languages, regions, and industries. They will also establish governance frameworks for segment adaptation and persona-aligned messaging to ensure high-quality, consistent content delivery.
The Mental Health Coach will provide short-term, solution-focused coaching and recovery support to participants via virtual sessions. They are also responsible for developing individualized coaching plans, facilitating recovery groups, and navigating participants to higher levels of care when necessary.
The Account Coordinator will manage day-to-day operations for a dedicated group of clients by serving as a liaison between internal teams, vendors, and clients. They are responsible for developing communication plans, maintaining project documentation, and delivering ad-hoc reporting to support wellness program execution.
The Wellness Account Manager will serve as the primary relationship owner for assigned accounts, focusing on high retention and upsell growth. They will manage program performance, coordinate wellness initiatives, and act as a product expert to support client needs.
Provide virtual, one-on-one, solution-focused mental health coaching sessions to employees and their family members. Develop individualized coaching plans and facilitate referrals to higher levels of care when clinically appropriate.
The Clinical Team Leader provides guidance, coaching, and operational support to Care Advocates while assisting the Clinical Management team with day-to-day EAP call center functions. They also perform clinical assessments, case management, and quality assurance audits to ensure service delivery meets HIPAA and ethical standards.
The Work Life Consultant conducts telephonic intakes to assess participant needs and provides research-based referrals for services like childcare and elder care. They are responsible for maintaining accurate documentation and vetting service providers to ensure high-quality support.
The Senior Business Analyst will manage the reporting intake function and translate stakeholder needs into clear data requirements for a Microsoft Fabric environment. They will produce recurring reports, maintain data dictionaries, and partner with engineers to build out the semantic layer and data lake.
