The Team Leader provides guidance and support to a team of mental health coaches while assisting the Clinical Management Team with daily operations and quality assurance. They are responsible for staff training, case audits, and ensuring service delivery compliance with HIPAA and ethical guidelines.
The Clinical Team Leader provides guidance, coaching, and operational support to Care Advocates while assisting the Clinical Management team with day-to-day EAP call center functions. They also perform clinical assessments, case management, and quality assurance audits to ensure service delivery meets HIPAA and ethical standards.
The Work Life Consultant conducts telephonic intakes to assess participant needs and provides research-based referrals for services like childcare and elder care. They are responsible for maintaining accurate documentation and vetting service providers to ensure high-quality support.
The EAP Care Advocate provides telephonic and digital mental health support, conducts comprehensive clinical assessments, and develops individualized care plans for participants. They also facilitate referrals, perform active case management, and ensure compliance with HIPAA and ethical guidelines.
The Formal Referral Specialist manages a caseload of mental health cases, providing guidance, support, and referrals to employees and employers. They are responsible for developing individualized care plans, monitoring treatment compliance, and maintaining accurate records in accordance with HIPAA guidelines.
Lead all billing operations and oversee the AR team to ensure accuracy, timeliness, and integrity of financial activities. Drive the standardization of billing workflows and manage the integration of billing platforms for acquired companies.
The Senior Business Analyst will manage the reporting intake function and translate stakeholder needs into clear data requirements for a Microsoft Fabric environment. They will produce recurring reports, maintain data dictionaries, and partner with engineers to build out the semantic layer and data lake.
Manage business relationships with large-market employer clients to drive retention and growth. Provide consultative recommendations and develop engagement strategies to maximize the value of EAP and wellness programs.
Build and lead the product marketing function, owning positioning, messaging, and GTM strategies across all buyer segments. Partner with commercial leadership to create enablement materials and drive revenue growth through market insights.
Own the full digital and demand generation function, managing paid media, multi-touch campaigns, and ABM programs to drive growth and client expansion. Oversee all digital channels including the website, social media, and email execution while tracking KPIs and reporting on funnel health.
