Act as the first point of contact for clients by responding to inquiries and triaging tickets to higher technical tiers. Maintain accurate customer records and undergo internal training to advance into higher technical roles.
Crystal Intelligence
6 Remote Job Openings at Crystal Intelligence
Senior Python Engineer (DevEx Team, Remote)
Crystal Intelligence
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Full Time
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a month ago
Crystal Intelligence
The Senior Python Engineer will focus on performance improvements, database query optimization, and scalability enhancements for the Crystal platform. They will also manage internal libraries and collaborate closely with the DevOps team on development pipeline improvements.
The Senior Python Engineer will own the transaction monitoring part of the Crystal platform and improve the stability and observability of the services. Responsibilities include coding, debugging, testing, delivering features, and providing code reviews.
Lead the end-to-end migration of the company's data architecture to an AI-native pipeline while maintaining customer SLAs and product roadmaps. Rebuild the engineering management layer and integrate AI tools to increase organizational productivity and delivery throughput.
Lead the end-to-end migration of the company's data architecture to an AI-native pipeline while maintaining customer SLAs and platform stability. Rebuild the engineering management layer to improve delivery predictability and integrate AI tools to multiply organizational productivity.
Customer Success Manager, APAC (Remote)
Crystal Intelligence
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Full Time
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3 months ago
Crystal Intelligence
The Customer Success Manager will own the end-to-end client relationship, from onboarding to renewal, while serving as the primary point of contact for a portfolio of clients. They will collaborate with internal teams to drive product improvements, conduct business reviews, and identify upsell opportunities to ensure client success.
