The Asset Manager oversees the full IT asset lifecycle, including acquisition, inventory, maintenance, and disposition for the USMEPCOM ENLIST program. They are responsible for maintaining accurate property records, reconciling discrepancies, and coordinating with Hand Receipt Holders and the Property Book Office to ensure compliance with DoD requirements.
The Cloud/System Engineer will install, configure, and maintain enterprise servers, virtualization platforms, and cloud infrastructure to ensure resilient service delivery. They will also participate in outage response, perform system refreshes, and implement automation using Infrastructure as Code.
The engineer monitors and supports the availability, performance, and recoverability of enterprise databases and applications. They diagnose complex technical issues across middleware, servers, and APIs while coordinating with operations and software teams for incident resolution.
The Asset/Equipment Specialist maintains accurate asset records and supports physical inventories for the USMEPCOM ENLIST program. They are responsible for tracking maintenance agreements, preparing disposition documentation, and reconciling asset data across various program repositories.
The Network Engineer will configure, maintain, and troubleshoot Cisco Nexus and ACI data-center environments to ensure secure and reliable enterprise connectivity. They will also participate in outage response activities, perform hardware installations, and coordinate with stakeholders to support infrastructure modernization.
The engineer will monitor and support the availability, performance, and recoverability of enterprise databases and applications. They will diagnose complex technical issues across infrastructure components and coordinate with operations and software teams to implement resolutions.
The Cloud/System Engineering Lead provides technical leadership for cloud operations, enterprise systems, and infrastructure modernization while architecting secure, high-availability, and fault-tolerant cloud solutions. They are responsible for configuring and monitoring cloud environments, managing API integrations, and leading technical support during outages and system deployments.
The Senior Field Support Technician provides advanced technical troubleshooting and hands-on leadership for field teams during incidents and equipment installations. They serve as the primary deputy to the Field Operations Lead, coordinating with various stakeholders to ensure network connectivity and outage recovery.
The engineer will configure, monitor, and troubleshoot enterprise SAN fabrics, storage arrays, and Fibre Channel switches to ensure high availability and performance. They will also manage data protection, disaster recovery, and COOP exercises while supporting system refreshes and migrations.
Provide on-site and remote technical support for network, telecommunications, and end-user equipment across various government locations. Document incident timelines, maintain site inventories, and coordinate with engineering teams to resolve hardware and software issues.
The Field Operations Lead oversees day-to-day field support operations, including technician assignments, outage response, and site maintenance for USMEPCOM locations. They are responsible for managing incident timelines, coordinating with vendors and engineering teams, and ensuring all field activities adhere to safety and security procedures.
The Senior Endpoint Engineer designs, maintains, and secures enterprise endpoint capabilities, including imaging, application packaging, and VDI management. They also provide Tier 3/4 engineering support and implement cybersecurity remediation through controlled change management processes.
The Service Desk Lead manages daily operations, including ticket queues, staffing schedules, and service quality for the USMEPCOM ENLIST program. They act as the primary liaison between technical teams and the Government Service Desk Branch Chief to ensure efficient incident resolution and performance monitoring.
The Endpoint Engineer will develop, maintain, and support enterprise endpoint capabilities, including images, application packaging, and device provisioning. They are responsible for managing patching, configuration baselines, and VDI environments while coordinating with cybersecurity teams to implement remediations.
Provide customer-facing Tier 1/2 technical support, document and manage incidents and service requests in ServiceNow, resolve authorized issues, and escalate complex cases or potential outages. Guide less-experienced analysts, support high-priority incidents, maintain customer communications, and contribute to ticket quality, queue management, and knowledge improvements.
Provide customer-facing Tier 1 and authorized Tier 2 support, documenting, categorizing, troubleshooting, resolving, and escalating incidents and service requests through ServiceNow. Maintain ticket ownership and customer updates, confirm service restoration, and rapidly identify and escalate potential outages while supporting shift handoffs and service improvement.
Administer and improve ServiceNow Tier 0 self-service capabilities, including the portal, catalog, knowledge content, routing rules, workflows, dashboards, and approved automations. Analyze service data and recurring issues to improve self-service adoption and routing, create reusable guidance, test and release approved changes, and train content owners and service-desk staff.
The engineer will design, operate, and automate virtualization and Software-Defined Data Center platforms while managing infrastructure as code capabilities. They are also responsible for supporting DISA-hosting transitions, maintaining security compliance, and providing Tier 4 engineering support for platform incidents.
The engineer will operate, maintain, and automate virtualization and Software-Defined Data Center platforms including VMware vSphere, vSAN, and NSX. Responsibilities also include supporting DISA-hosting transitions, managing infrastructure automation, and ensuring platform compliance with security baselines.
The engineer serves as the senior technical owner for the USMEPCOM Active Directory environment, managing domain architecture, objects, and security policies. They are responsible for troubleshooting complex authentication issues, performing system recovery, and integrating identity platforms like Okta.
The engineer will administer, secure, and recover the Microsoft Active Directory Domain Services environment while managing objects, GPOs, and trusts. They will also assist with identity modernization efforts, including Okta integrations and ensuring compliance with security baselines.
