Database and Application Support Engineer (Journeyman)

• Monitor and support the availability, performance, health, and recoverability of enterprise databases and applications.
• Diagnose database availability issues, failed services, connection failures, authentication problems, resource constraints, and performance degradation, including listeners, connection strings, pools, drivers, service accounts, and network paths.
• Analyze application dependencies across databases, servers, middleware, APIs, certificates, networks, cloud, storage, and external interfaces, using logs, metrics, traces, and alerts to isolate faults.
• Diagnose and resolve certificate failures (expiration, trust chain, hostname, binding, private key, protocol) and support certificate installation and renewal.
• Diagnose REST, SOAP, API gateway, endpoint, authentication, authorization, payload, and timeout issues.
• Support relational database platforms, application and web servers, middleware, schedulers, integration services, and runtime components.
• Participate in Outage Response Team activities, performing triage, gathering diagnostics, and supporting approved mitigation, workarounds, and recovery, and maintain incident timelines.
• Coordinate with operations teams on infrastructure issues and with software teams on code-related defects, providing logs, traces, reproduction steps, and impact assessments, and validating corrections.
• Support root-cause analysis and track post-incident corrective and preventive actions through completion.
• Execute implementation plans, upgrade procedures, and rollback steps for database, application, middleware, and server upgrades, with pre- and post-implementation validation.
• Support backup, restoration, replication, failover, high-availability, and disaster-recovery activities, and validate end-to-end transaction paths after recovery.
• Apply or coordinate approved updates, support remediation of vulnerabilities, IAVAs, CND Directives, and POA&M items, and maintain dependency diagrams, certificate inventories, recovery procedures, and troubleshooting guides.

Required:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Minimum of six (6) years of relevant database support, application support, systems engineering, production operations, or enterprise IT experience.
• Demonstrated experience diagnosing database availability, application dependencies, connection failures, services, certificates, and API-related outages.

Preferred:

• Experience supporting enterprise databases and applications in a federal or DoD environment.
• Experience with Microsoft SQL Server, Oracle, PostgreSQL, MySQL, AWS relational database services, Azure SQL, or comparable platforms, including clustering, replication, and failover.
• Experience with IIS, Apache, Tomcat, WebLogic, JBoss, .NET, Java, or comparable application-server technologies.
• Experience with TLS certificates, trust stores, keystores, and PKI dependencies, and with APM, logging, and observability tools.
• Experience supporting production outages, incident bridges, and root-cause analysis using ServiceNow or a comparable ITSM platform.
• Familiarity with PowerShell, Python, SQL, or Bash, and with DISA STIGs and DoD RMF, ATO, IAVA, and POA&M requirements.

• Required: None.
• Preferred: Database, cloud, middleware, application-server, or ITIL certifications.

Work Environment / Travel:

• Remote position; Chicago, IL–area candidates preferred.
• After-hours work may be required during outages, deployments, maintenance windows, upgrades, and recovery activities.

Administrative Notes:

Period of Performance: March 1, 2027 – February 28, 2033

Contract Start Date: March 1, 2027