The Sales Commission Analyst will calculate and process commission payouts while ensuring data integrity across financial and sales systems. They will also partner with cross-functional teams to manage commission plans and provide transparent reporting to sales representatives.
Govern live support queues across multiple lines of business, investigate operational anomalies, and use data to identify root causes and recommend actions that protect service levels and customer experience. Analyze staffing efficiency and business trends, communicate actionable findings to stakeholders, and develop standardized queue-management playbooks with WFM.
The Technical Support Engineer will act as the primary escalation layer for technical issues, investigating complex product and data-layer problems. They will manage live incidents end-to-end, coordinate with engineering teams, and implement fixes to ensure platform reliability.
The Technical Support Engineer acts as the primary escalation layer for technical issues, investigating complex product and platform problems using diagnostic tools. They are responsible for end-to-end incident management, performing root cause analysis, and implementing fixes to ensure platform reliability.
Provide fast, accurate, and empathetic support to B2B workplace customers via voice and email to resolve platform and operational issues. Collaborate cross-functionally with internal teams to ensure effective issue resolution and maintain accurate documentation in tools like Zendesk.
Coordinate conference events end to end, including registration, booth setup, travel, shipping, materials, and preparation for sales representatives. Work with organizers, sales, Sales Ops, and finance to manage attendee data, record event activity, track costs and outcomes, and develop repeatable processes.
You will serve as the primary decision-maker for compliance escalations, including background check disqualifications and credential verification. Additionally, you will analyze new state regulations and implement operational requirements to ensure the company remains compliant.
You will analyze operational data to identify bottlenecks and design efficient workflows to resolve complex, cross-functional business problems. You will lead strategic initiatives by aligning senior stakeholders and driving execution across various teams to ensure successful outcomes.
The Strategic Fixer will analyze operational data to identify bottlenecks and design efficient workflows to resolve complex, cross-functional issues. They will lead strategic initiatives and drive execution by aligning senior stakeholders across various departments.
The Technical Support Engineer will act as the primary escalation point for technical issues, investigating complex platform and data-layer problems. They will manage incidents end-to-end, perform root cause analysis, and implement fixes to ensure platform reliability.
The Account Manager is responsible for managing and growing a portfolio of workplace partners to drive net revenue retention and utilization. They will lead strategic account planning, conduct business reviews, and act as the primary point of contact for complex escalations.
Represent the company at national and regional industry conferences to prospect and qualify new business opportunities. Manage the full sales cycle from initial conversation to pipeline development and handoff to the broader sales team.
The Trust & Safety Analyst manages incident reports from start to finish to ensure platform integrity and safety. This role involves investigating safety incidents, making deactivation decisions, and collaborating with cross-functional teams to implement safety initiatives.
The Team Lead is responsible for coaching agents to maintain high performance standards and quality assurance scores. They also handle customer escalations, monitor productivity metrics, and foster a culture of learning and development within the team.
The Strategic WFM Analyst is responsible for centralized forecasting, capacity planning, and workforce cost optimization across all lines of business. This role involves modeling workforce trade-offs, aligning executive stakeholders, and conducting root-cause analyses to ensure operational efficiency.
The Strategy & Ops Lead will own and evolve the internal tooling ecosystem by building and iterating on workflows, integrations, and automations. They will partner with engineering teams to translate operational problems into well-scoped technical solutions that improve day-to-day efficiency.
The Senior Product Designer will own the end-to-end design of core features for worker and workplace apps, from research and problem definition to launch. They will partner with product and engineering teams to define vision, build roadmaps, and ensure high-quality visual and interaction standards.
The Account Executive is responsible for identifying and contacting dental offices to introduce them to the platform's staffing services. They manage the full sales cycle, including pitching, negotiating, and onboarding new clients to ensure consistent growth.
Manage various litigation workstreams including independent contractor classification, professional negligence, and data privacy matters. Partner with internal and outside counsel to develop legal strategies, handle eDiscovery, and provide guidance to cross-functional teams.
The Collections Account Manager is responsible for managing a portfolio of accounts, resolving billing disputes, and conducting outbound calls to secure past-due payments. They also collaborate with internal teams to optimize billing processes and maintain strong financial relationships with workplace customers.
The Collections Account Manager is responsible for managing a portfolio of accounts, resolving billing disputes, and conducting outbound calls to secure past-due payments. They will also collaborate with internal teams to optimize billing processes and maintain strong financial relationships with healthcare workplace customers.
The Billing Representative is responsible for monitoring accounts to identify outstanding debts and ensuring timely payments from healthcare facilities. They will communicate with clients via phone and email to resolve billing concerns and negotiate payment commitments.
You will own and maintain production sales systems, including account distribution, data pipelines, and deal intelligence. Additionally, you will build automations, direct AI agents, and provide data-driven insights to support the sales organization.
You will own a revenue stream by structuring open-ended problems into actionable plans and driving cross-functional execution. Additionally, you will build durable systems and automation to ensure scalable business outcomes.
The role focuses on coaching and managing a customer support team to maintain high quality assurance scores and productivity. Responsibilities include monitoring agent performance, handling escalations, and driving a culture of continuous learning and accountability.
The role focuses on maximizing profitability by optimizing the billing and collections process to convert revenue into cash efficiently. Key tasks include building predictive analytics models, onboarding AI vendors, and managing Billing Account Managers.
The role focuses on optimizing the billing process to maximize profitability and cash conversion while maintaining a positive customer experience. Key tasks include building predictive analytics models for underwriting, onboarding AI-driven collection vendors, and managing billing account managers.
The role involves executing marketing experiments to increase leads and developing systems for competitor targeting and churn identification. The candidate will also create outbound email strategies and uncover insights to inform national sales strategies.
Deliver fast, accurate, and empathetic support to healthcare professionals via chat, voice, and email, resolving issues related to shifts, payments, and the platform in real time. Responsibilities also include investigating cases using CRMs, maintaining documentation, and monitoring trends to flag recurring issues.
Deliver fast, accurate, and empathetic support to healthcare professionals via chat, voice, and email, resolving issues related to shifts, payments, and the platform in real time. Responsibilities also include investigating cases using tools like Zendesk and Salesforce, maintaining clear documentation, and monitoring trends to flag recurring operational gaps.
