The Billing Representative is responsible for monitoring accounts to identify outstanding debts and ensuring timely payments from healthcare facilities. They will communicate with clients via phone and email to resolve billing concerns and negotiate payment commitments.
The Sales Commission Analyst will calculate and process commission payouts while maintaining the integrity of commission plans and systems. They will also partner with Sales, Finance, and RevOps to reconcile data and provide transparent reporting to stakeholders.
You will own and maintain production sales systems, including account distribution, data pipelines, and deal intelligence. Additionally, you will build automations, direct AI agents, and provide data-driven insights to support the sales organization.
You will design, maintain, and improve the internal knowledge ecosystem by transforming complex healthcare workflows into clear, actionable SOPs. Additionally, you will act as the primary point of contact for knowledge gaps, ensuring documentation remains accurate and accessible across the organization.
The Technical Support Engineer will act as the primary escalation layer for technical issues, investigating complex product and data-layer problems. They will manage live incidents end-to-end, perform root cause analysis, and implement fixes to ensure platform reliability.
You will own a revenue stream by structuring open-ended problems into actionable plans and driving cross-functional execution. Additionally, you will build durable systems and automation to ensure scalable business outcomes.
The Onboarding Expert will conduct outbound calls and consultations to guide new users through the app onboarding process. They will also manage support tickets, maintain clear documentation, and identify opportunities to improve the worker experience.
The role focuses on coaching and managing a customer support team to maintain high quality assurance scores and productivity. Responsibilities include monitoring agent performance, handling escalations, and driving a culture of continuous learning and accountability.
The role focuses on maximizing profitability by optimizing the billing and collections process to convert revenue into cash efficiently. Key tasks include building predictive analytics models, onboarding AI vendors, and managing Billing Account Managers.
The role focuses on optimizing the billing process to maximize profitability and cash conversion while maintaining a positive customer experience. Key tasks include building predictive analytics models for underwriting, onboarding AI-driven collection vendors, and managing billing account managers.
Identify and manage strategic partnerships with healthcare REITs, law firms, and technology vendors to expand the staffing marketplace. Own the end-to-end partnership lifecycle from sourcing and negotiation to launching and performance tracking.
The role involves solving diverse operational problems, ranging from redesigning payment processes and onboarding AI vendors to managing teams and handling customer interactions. The associate will drive high-impact initiatives to improve front-line processes and business efficiency.
The role involves solving diverse operational problems, ranging from redesigning payment processes to managing teams and onboarding AI vendors. The associate will work across various workflows to improve front-line processes and drive high-impact business initiatives.
Lead the 'Million Dollar Nurse' YouTube channel by managing content strategy, hosting videos, and overseeing a production team of writers and editors. Analyze performance metrics to optimize content and grow the community of healthcare professionals.
Provide fast and empathetic support via chat, voice, and email to resolve platform, payment, and onboarding issues for healthcare professionals. Identify operational gaps and improve the worker experience while maintaining high professional standards.
The role involves executing marketing experiments to increase leads and developing systems for competitor targeting and churn identification. The candidate will also create outbound email strategies and uncover insights to inform national sales strategies.
Support and expand new healthcare verticals by deciding between reusing existing infrastructure or building from scratch. Collaborate with operations and go-to-market partners to iterate quickly based on market feedback.
The Tooling Program Manager will own the roadmap for internal AI and automation tooling to improve agent efficiency. They will translate operational problems into scalable systems and drive end-to-end delivery across multiple complex initiatives.
The role focuses on building and iterating on workflows, integrations, and automations to improve operational efficiency. You will support and evolve the internal tooling ecosystem, including support platforms and AI-driven solutions.
Review and validate onboarding documentation for healthcare professionals to ensure compliance with regulatory and facility guidelines. Manage document queues and collaborate with cross-functional teams to improve internal onboarding workflows.
The Technical Operations Generalist will support and evolve the internal tooling ecosystem by building and iterating on workflows, integrations, and automations. They will translate operational problems into practical technical solutions to improve efficiency across support platforms and AI-driven systems.
The Tooling Program Manager will define and own the roadmap for AI and automation tooling to drive operational efficiency. They will manage end-to-end delivery of complex initiatives while collaborating across Operations, Engineering, and Product teams.
The primary responsibility is delivering fast, accurate, and empathetic voice and email support to workplace customers, resolving issues related to shifts, payments, and the platform in real time. Specialists must also use tools like Zendesk to investigate cases, maintain documentation, and troubleshoot problems.
The role involves identifying legislative and regulatory goals across states, engaging lobbyists to draft proposals, and creating coalitions to advance policy changes. Responsibilities also include monitoring legislation, advising business teams on compliance risks, preparing regulator responses, and managing external relations campaigns.
Deliver fast, accurate, and empathetic support to healthcare professionals via chat, voice, and email, resolving issues related to shifts, payments, and the platform in real time. Responsibilities also include investigating cases using CRMs, maintaining documentation, and monitoring trends to flag recurring issues.
Deliver fast, accurate, and empathetic support to healthcare professionals via chat, voice, and email, resolving issues related to shifts, payments, and the platform in real time. Responsibilities also include investigating cases using tools like Zendesk and Salesforce, maintaining documentation, and flagging recurring operational issues.
Deliver fast, accurate, and empathetic support to healthcare professionals via chat, voice, and email, resolving issues related to shifts, payments, and the platform in real time. Responsibilities also include investigating cases using tools like Zendesk and Salesforce, maintaining clear documentation, and monitoring trends to flag recurring operational gaps.
