The Operations Specialist II manages complex workflows, escalated cases, and high-risk verifications while providing coaching to frontline staff. They also identify operational trends, maintain standard operating procedures, and collaborate with internal teams to ensure compliance and quality standards.
The CS Manager will lead and develop a team of client service advocates to ensure high performance, productivity, and exceptional customer experience. They are responsible for implementing service policies, monitoring KPIs, and fostering a collaborative environment across cross-functional teams.
The Client Service Advocate will manage client interactions via phone, email, and live chat to provide technology support and resolve issues. They will also coordinate drug screening processes, perform quality assurance on system enhancements, and provide application training to users.
