The Care Specialist provides empathetic support to members via phone, email, and chat regarding care solutions and urgent crisis resources. They are responsible for verifying member eligibility, documenting interactions in the CRM, and meeting established performance metrics.
Provide empathetic support to members via phone, email, and chat regarding care solutions and crisis resources. Manage data by verifying member eligibility and documenting all interactions within the CRM system.
The Care Specialist provides empathetic support to members via phone, email, and chat regarding care solutions and crisis resources. They are responsible for verifying member eligibility, documenting interactions in the CRM, and meeting performance KPIs.
The Care Specialist provides empathetic support to members via phone, email, and chat regarding care solutions and urgent crisis resources. They are responsible for verifying member eligibility, documenting interactions in the CRM, and meeting performance KPIs.
The Care Specialist provides empathetic support to members via phone, email, and chat regarding care solutions and crisis resources. They are also responsible for verifying member eligibility and maintaining accurate documentation within the CRM system.
You will lead core technology product teams to enhance trust and safety processes, including background checks, fraud detection, and identity verification. You will also partner with cross-functional teams to map customer journeys and automate manual operations to improve user experience.
Lead the strategy, performance, and financial impact of the Backup Care network and fulfillment operation, including provider sourcing, vetting, matching, claims, and reimbursement. Build a scalable operations team and provider network, improve service quality and efficiency, and partner across product, engineering, sales, finance, and compliance.
The VP of Backup Care Network & Fulfillment is responsible for the operational strategy, P&L performance, and end-to-end member experience of the backup care network. This role leads the Enterprise Operations team to scale caregiver sourcing, fulfillment processes, and reimbursement operations while ensuring high-quality service delivery.
Lead the strategic planning and automation of trust and safety operations, including background checks and fraud detection. Partner with cross-functional teams to enhance platform security and deliver best-in-class customer service tools.
The Account Executive will proactively generate new business and manage a sales pipeline to achieve quarterly and annual revenue goals. They will consult with C-level executives to develop enterprise-wide strategies and negotiate partnerships that deliver value through Care.com's benefits products.
The Account Executive will focus on 100% new business generation for the Care for Business unit by building client relationships and managing the full sales cycle. They will consult with C-level executives to develop enterprise-wide strategies and ensure consistent achievement of revenue objectives.
