The representative will investigate account issues, resolve invoice disputes, and collaborate with internal teams to ensure accurate and timely payments. They are responsible for maintaining professional relationships with customers while adhering to quality guidelines and established collections procedures.
The Collections Representative is responsible for investigating account issues, resolving invoice disputes, and collaborating with internal teams to ensure timely payments. They will also contribute to process improvements and maintain professional relationships with both internal and external customers.
Design and deliver high-complexity, scalable solutions supporting near real-time decisioning systems. Architect and evolve distributed systems while collaborating with cross-functional teams to influence system architecture.
The role involves leading and managing complex digital integration projects while eliciting business requirements to deliver robust technical solutions. You will partner with internal and external stakeholders to document data flows, manage project risks, and ensure successful implementation through comprehensive testing.
Develop and design software solutions that meet customer requirements with a focus on performance, availability, and security. Collaborate with product managers and engineers to translate requirements into technical designs while mentoring junior team members.
Provide day-to-day system support for B2B and communications servers, including automation scripting and monitoring. Collaborate with partners and internal teams to establish and maintain reliable B2B connectivity and resolve technical issues.
Develop and maintain customer quoting automation using API integrations, web scraping, and LLM-powered AI agents. Collaborate with product managers and data scientists to design, implement, and monitor high-performance software solutions.
