The Technical Account Manager acts as the primary technical liaison between Bolster and its partners, managing support escalations and product configurations. They also serve as a dedicated technical resource for enterprise accounts, driving product adoption and optimizing security workflows.
The Solutions Engineer partners with Sales to conduct technical discovery, deliver product demonstrations, and manage proof-of-value engagements for prospective customers. They also act as a bridge between customers and internal Product and Engineering teams to ensure successful solution adoption and feedback integration.
The role involves analyzing online threats across various platforms and training AI engines to detect phishing and scams. The analyst will investigate fraud sources, engage with providers to shut down threats, and provide security support to customers.
