Boardwise GmbH

Act as the first point of contact for customer inquiries, analyzing and solving support tickets. Create and adapt reports using Handlebars.js and document technical issues for potential escalation to Level 2 or product teams.

Install and configure Boardwise on the Azure platform for multiple clients while troubleshooting technical issues. Collaborate with customers to analyze requirements and optimize cloud architecture and deployment automation.

Responsible for the operational management and continuous development of the Boardwise software product in an agile environment. This includes managing the product backlog, integrating AI technologies, and acting as the interface between stakeholders and development teams.

Support the Technical Success Manager in daily operations, including the administration of project time tracking and ticket systems. Coordinate internal lists, databases, and documentation while assisting with appointment organization.