Boardwise GmbH

Manage strategic enterprise customers through onboarding, adoption, and retention while acting as a trusted advisor for board offices and governance teams. Lead implementation projects and collaborate with internal Product and Sales teams to improve CS processes and scalable materials.

Support the Technical Success Manager in daily operations, including the administration of project time tracking and ticket systems. Coordinate internal lists, databases, and documentation while assisting with appointment organization.

Independently identify target companies and decision-makers to generate qualified leads through outbound campaigns. Execute cold calling, emails, and LinkedIn outreach while maintaining accurate CRM documentation in HubSpot.

The role involves managing the entire post-sales lifecycle, including onboarding, adoption, retention, and expansion, while continuously improving Customer Success processes and tooling. The individual will serve as the primary contact for key accounts, monitor customer health, and collaborate cross-functionally to drive product improvements.