Provide Tier 1 and Tier 2 support to government and oversight users, resolving access, account, workflow, and technical issues while logging and managing tickets against service-level targets. Monitor for outages and recurring defects, report support trends, escalate complex issues to engineering, and create help content and release support materials.
The Security Engineer will serve as the security lead for a federal platform, managing vulnerability remediation and system hardening for legacy environments. They will also embed security into the development of a new cloud-based platform to ensure it meets compliance standards for an Authority to Operate.
The Database Administrator will manage, tune, and secure the production Oracle database while ensuring 24/7 availability. They will also lead the migration of legacy regulatory data to a new platform, including mapping, validation, and reconciliation processes.
The Principal Full Stack Engineer will lead the technical delivery and modernization of a federal platform while maintaining existing legacy Java and Oracle applications. This role involves setting engineering standards, mentoring team members, and collaborating with stakeholders to design and deploy secure, scalable cloud-native solutions.
Design, build, and maintain features and services across Java and Spring applications while ensuring production stability and security. Resolve escalated support issues and contribute to the development of a modern cloud-based replacement platform.
The Lead Developer will serve as the technical authority for a Drupal and React platform, overseeing development, security, and accessibility compliance. They will also lead platform modernization efforts, including hosting and CDN migrations, while managing release cycles and technical documentation.
The Design Lead will oversee human-centered design activities for Data.CMS.gov, including user research, interaction design, and design system management. They will also present design rationale and research findings to CMS stakeholders and ensure accessibility compliance across all digital products.
The Sr. Cloud Engineer will design, deploy, and manage secure, scalable cloud infrastructure to support enterprise data platforms and AI/ML workloads. They will also automate infrastructure using Terraform and GitHub Actions while partnering with cross-functional teams to optimize platform performance.
The Program Manager will lead a cross-functional agile team to manage the CMS open data platform, overseeing product strategy, roadmap development, and stakeholder partnerships. They are responsible for project delivery, financial tracking, and ensuring compliance with performance metrics and data standards.
The Director of DevSecOps will build, lead, and grow the DevSecOps practice while defining technical strategy and standards across federal government engagements. This role involves mentoring engineering teams, managing staffing allocations, and supporting business development efforts through technical solutioning.
The specialist will lead the design, governance, and administration of the program's records management function to ensure compliance with federal and DoD standards. They will partner with content stakeholders to develop user-centric workflows and oversee digital preservation, archiving, and audit-trail practices.
The Technical Lead will guide the design, development, and delivery of an enterprise-scale digital platform while mentoring a cross-functional team. They will act as the primary technical point of contact for clients, ensuring all solutions meet rigorous security, performance, and accessibility standards.
The SEO Specialist will conduct recurring technical SEO audits and optimize content for generative AI search engines across a large federal digital enterprise. They will collaborate with cross-functional teams to implement best practices for discoverability, site performance, and structured data.
The Senior SEO Specialist will own the end-to-end SEO program, establishing benchmarks and driving organic visibility through technical and content-based optimization. They will also advise government stakeholders and internal teams on search best practices to ensure content discoverability and compliance.
The Knowledge Management Specialist will build and maintain a Tier 0 self-service knowledge base while managing the full lifecycle of knowledge articles. They will also develop operational documentation for help desk support and analyze support trends to identify knowledge gaps.
The Knowledge Management Specialist will provide Tier 2 support for digital programs, manage user inquiry queues, and document business processes. They will also maintain service outage notifications, perform technical editing, and analyze support data to drive process improvements.
The Content Strategist will administer content strategy and information architecture across the full content lifecycle, including planning, development, and governance. They will also develop user personas, journey maps, and taxonomies to ensure content is findable, accessible, and aligned with user needs.
You will build and operate CI/CD pipelines, Infrastructure as Code, and observability foundations to support engineering teams. Additionally, you will implement monitoring and alerting while driving continuous improvement for the developer platform.
Selected experts will design, develop, and deliver anti-human trafficking training content and technical assistance. They will also provide peer reviews and adapt existing materials to reflect current best practices.
