The End-of-Life Concierge provides empathetic support to families via high-volume inbound calls, guiding them through funeral arrangements and administrative processes. They act as a trusted point of contact to resolve issues and ensure families feel supported during sensitive times.
The End-of-Life Sales Specialist will handle a high volume of inbound calls to guide families through funeral service options and convert enquiries into confirmed arrangements. The role requires maintaining accurate CRM records and ensuring a smooth handover to the care and operations teams.
The Family Support Concierge provides continuity of care for families during weekends by managing inquiries, coordinating arrangements, and troubleshooting operational issues. They act as the primary point of contact to ensure seamless service delivery and clear communication between families, vendors, and the weekday team.
You will build a comprehensive financial reporting model from source data to track unit costs and support strategic decision-making. The role requires creating a reproducible, documented system that can be handed over to the internal team after three months.
