You will provide high-quality technical support to customers via email, chat, and video while diagnosing and resolving product issues. Additionally, you will act as a customer advocate by communicating feedback to the engineering team and maintaining internal documentation.
Attio
13 Remote Job Openings at Attio
You will own the end-to-end development and evolution of the marketing website, ensuring it remains performant, accessible, and visually exceptional. You will collaborate with cross-functional teams to translate creative concepts into high-quality web experiences while maintaining the technical architecture of the platform.
You will take end-to-end ownership of the marketing website, building performant and accessible user experiences using modern frontend technologies. You will also collaborate with the Studio, Brand, and Growth teams to deliver high-impact web projects from concept to launch.
Lead and develop a team of Technical Support Specialists to deliver world-class customer experiences at scale. Partner with Product and Engineering teams to resolve complex technical issues and advocate for customer needs to inform the product roadmap.
Provide high-quality technical support via email, chat, and video calls while diagnosing and resolving product issues. Act as a customer advocate by communicating feedback to Product and Engineering teams and contributing to internal knowledge bases.
Provide high-quality technical support via email, chat, and video calls to resolve product issues and maintain high CSAT. Act as a customer advocate by communicating feedback to Product and Engineering teams and contributing to internal and external knowledge bases.
Provide high-quality technical support via email, chat, and video calls while diagnosing and resolving product issues. Act as a customer advocate by communicating feedback to Product and Engineering teams and maintaining internal knowledge bases.
Lead and develop a team of Technical Support Specialists to deliver world-class customer experiences at scale. Partner with Product and Engineering teams to resolve complex technical issues and advocate for customer needs to inform the product roadmap.
Own core parts of the Attio product and guide the long-term architectural roadmap for the platform. Collaborate with engineering to design scalable systems and integrate AI capabilities to augment core workflows.
Implement product features across the Node.js backend and React frontend to deliver high-performance, data-rich user experiences. Collaborate with Engineering, Product, and Design teams to represent company values and solve complex technical challenges.
Lead and coach a team of Account Executives to achieve revenue and pipeline goals while serving as an executive sponsor for high-impact deals. Collaborate with cross-functional teams to refine the go-to-market strategy and inform the product roadmap based on customer needs.
Provide technical leadership across critical engineering areas, designing significant infrastructure components aligned with the overall technical strategy while ensuring high quality and execution speed. You will also be responsible for growing engineering talent through mentoring and coaching, and resolving complex product issues by understanding user and business needs.
Provide technical leadership for critical parts of the engineering organization, designing significant infrastructure components aligned with overall technical strategy while ensuring high quality execution. Responsibilities also include raising the bar for software building/operation standards, growing engineering talent through mentorship, and optimizing trade-offs for business delivery.