Analyze business scenarios and requirements, create functional specifications, and coordinate end-to-end feature implementation with developers, QA engineers, technical writers, stakeholders, and external payment providers. Validate features through acceptance testing, develop test plans and scenarios, and support product maintenance by handling support requests and verifying bug fixes.
The Customer Success Manager will drive retention, renewals, and expansion goals while coaching partner Customer Success Managers to excel. They will also manage customer escalations and coordinate across departments to ensure effective resolutions.
The Senior Manager will lead, mentor, and coach a team of five presales engineers to deliver ERP solutions while maintaining hands-on technical sales expertise. They are responsible for developing scalable processes, managing partner enablement, and translating company goals into measurable KPIs.
The Senior Manager, Presales Engineering will lead, mentor, and coach a team of five senior pre-sales engineers to deliver ERP solutions and improve sales productivity. They are responsible for technical discovery, solution architecture, and partner enablement to drive strategic opportunity wins.
Lead the design and development of cloud-based ERP and CRM applications using Microsoft technologies. Provide technical guidance to development partners and optimize existing code for scalability and performance.
Analyze business scenarios and design functional specifications for the payment processing module within the Acumatica ERP. Coordinate end-to-end feature implementation by collaborating with developers, QA engineers, and external payment providers.
