The Clinical Support Coordinator manages requests from client hospitals and physicians to ensure efficient patient care in a virtual hospital environment. They are responsible for coordinating consult paperwork, managing image uploads, and providing Tier 1 technical support for video conferencing systems.
The Service Excellence Manager will oversee clinical processes and serve as the client champion for neurology programs by developing workflows and building relationships with stakeholders. They will also analyze healthcare data to drive performance improvements and ensure organizational readiness for regulatory requirements.
Prepare and submit medical claims, maintain accurate patient and billing records, review statements, and verify eligibility and authorizations with payers. Investigate rejections and denials, appeal denied claims, record payments, and help patients establish payment plans.
