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The role focuses on driving business growth through lead generation, outbound outreach, and appointment scheduling. Additionally, the assistant will manage social media engagement and create visual marketing assets.
The role involves transforming product support through Model Based Engineering (MBE) and Model Based Product Support (MBPS) practices. The engineer will collaborate with project teams to create training materials and implementation roadmaps for modernization portfolios.
Manage guest and homeowner queries throughout the entire stay cycle, from pre-arrival to post-departure. Coordinate with internal teams and homeowners to resolve maintenance, billing, and service issues while protecting brand reputation.
Respond to customer queries regarding payments, statements, and bugs using ZenDesk and Amazon Connect. Handle escalated customer issues and document all complaints and compliments within a 24/7 support team.
The specialist will implement and manage digital advertising campaigns while providing technical support and troubleshooting for clients. They are also responsible for analyzing performance data to provide actionable insights and optimizing campaign results.
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Serve as the primary contact for B2B catering clients, managing the full order lifecycle from intake to cancellation. Coordinate between restaurant staff, drivers, and clients to ensure smooth event operations and resolve customer concerns.
Manage inbound and outbound calls from clients and healthcare professionals to provide information on home health care services. Coordinate client assessments, schedule visits, and maintain accurate documentation within CRM and care management systems.
Responsible for installing and configuring hardware, software, and network infrastructure while providing internal technical support via a ticket system. The role involves managing IT security, onboarding new employees, and maintaining virtual machines and servers.
The specialist ensures business continuity by resolving internet, VOIP, and POS connectivity issues for franchise owners. They own the entire ticket lifecycle from diagnosis to resolution while coordinating between stores and vendors.
Coordinate stakeholders and manage complex calendars to support high-tempo search delivery and executive focus. Maintain confidential records and document meeting outcomes to ensure predictable workflows across multiple assignments.
Provide L2/L3 production support, monitoring, and maintenance for enterprise integrations built on the SnapLogic platform. Resolve integration failures and performance bottlenecks while performing root cause analysis for business-critical systems.
Manage overnight back-office POS operations in Dutchie to ensure product listings are accurately cataloged and priced before store opening. Maintain digital menus and generate nightly inventory reports to support management decisions.
Manage the end-to-end technical support function for enterprise clients, including issue triage, SLA performance, and incident response. Lead weekly incident reviews to translate operational insights into product and engineering improvements.
Lead the technical support function by managing client issue triage, SLA performance, and incident response for AI and Omnichannel platforms. Chair weekly Incident Review forums to translate operational insights into actionable improvements for Engineering and Product teams.
The role involves configuring MICRO Technology systems and developing procedures to meet client goals in feedyard management. Responsibilities include software installation, data loading, client training on FDA compliance, and collaborating with development teams for system enhancements.
The role focuses on planning and executing product demonstrations and promotional events to develop underserved retail and emerging markets. It involves collaborating with Regional Sales Directors to identify growth opportunities and analyzing event performance.
The role focuses on planning and executing product demonstrations and promotional events to develop underserved retail and emerging markets. It involves collaborating with Regional Sales Directors to identify growth opportunities and analyzing event performance.
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The specialist will respond to client inquiries, provide guidance on processes, and maintain organized client records. They are also responsible for monitoring requests to ensure timely follow-up and supporting day-to-day operational activities.
Lead and develop a team of Technical Support Engineers while overseeing day-to-day operations, queue health, and SLA adherence. Partner with Engineering and Product teams to resolve high-priority escalations and improve platform supportability.
Provide first- and second-line technical support to users of the Drata platform, focusing on triage and resolution of technical challenges. Collaborate with Engineering and Product teams to resolve bugs and develop knowledge base content for improved self-service.
Provide on-site and remote technical support for the installation, repair, and maintenance of field equipment and systems. Collaborate with cross-functional teams to resolve hardware and software issues while documenting service activities and training clients.
Provide administrative and policy servicing support to a Singapore-based Financial Advisor. This includes maintaining client portfolios, submitting medical claims, and coordinating client appointments and communications.
Provide end-to-end premium support for Airbnb's luxury segment and community members across various communication channels. Manage complex cases to resolution while collaborating with internal stakeholders and providing insights for process improvement.
Manage incoming customer queries regarding insurance policy information and process payments and modifications. Act as the primary point of contact for clients and their customers across multiple communication channels.
The specialist will connect with members to provide information and guidance regarding available benefit programs. They are responsible for answering questions, identifying suitable options, and maintaining accurate records to ensure a professional client experience.
Provide application and production support for a SaaS platform using Java, Angular, and AWS. Collaborate with onshore and offshore teams to maintain a microservice-based system in an Agile environment.
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Configure and support MICRO Technology systems for feedyard clients, including software installation and data loading. Act as a liaison between clients and development teams to design unique system solutions and ensure FDA compliance.
Assist in monitoring system performance, uptime, and reliability while supporting incident response and root cause analysis. Monitor SRE alerts on Slack and collaborate with DevSecops teams to maintain system scalability.
Provide administrative care coordination support to help Veterans access community healthcare services. Responsibilities include scheduling appointments, processing referrals, and managing consult statuses using VA systems.
Provide technical customer support and product consulting for end customers via email and telephone across Europe. Assist in complaint management and the optimization of internal in-house processes.
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