Snaplogic Support Engineer

This is a remote position.

Job Summary

We are seeking a SnapLogic Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of enterprise integrations built on the SnapLogic platform. The role involves supporting business-critical integrations between ERP, CRM, WMS, cloud applications, databases, and third-party systems used across global operations.

The ideal candidate should have experience with SnapLogic pipelines, APIs, data integration, incident management, and root cause analysis in a production support environment.

Key Responsibilities

• Provide L2/L3 support for SnapLogic integrations and data pipelines.
  
• Monitor integration jobs, scheduled tasks, and production interfaces.
  
• Investigate and resolve integration failures, data issues, and performance bottlenecks.
  
• Perform root cause analysis (RCA) and implement corrective actions.
  
• Support API integrations, REST/SOA services, and file-based interfaces.
  
• Troubleshoot data transformation, mapping, and routing issues.
  
• Work closely with business users, application teams, and external vendors to resolve incidents.
  
• Support deployment activities and post-release validations.
  
• Monitor error queues, logs, and alerts to ensure integration stability.
  
• Create and maintain support documentation, knowledge articles, and operational runbooks.
  
• Participate in on-call support and production issue management.
  

Required Skills

• 3+ years of experience in Application Support or Integration Support.
  
• Hands-on experience with SnapLogic pipelines and workflows.
  
• Good understanding of ETL, data integration, and API concepts.
  
• Experience troubleshooting REST APIs, JSON, XML, and flat-file integrations.
  
• Strong SQL skills for data validation and troubleshooting.
  
• Experience with incident management and ticketing tools such as ServiceNow or Jira.
  
• Good understanding of integration monitoring and error handling.
  
• Strong analytical and problem-solving skills.
  

Preferred Skills

• Experience with ERP, CRM, WMS, or Supply Chain applications.
  
• Exposure to cloud platforms such as AWS or Azure.
  
• Knowledge of API Management and middleware platforms.
  
• Experience with scheduling, automation, and batch processing.
  
• Familiarity with warehouse and logistics business processes.