The Strategic Account Manager serves as the primary point of contact for corporate accounts, managing business needs and identifying growth opportunities. They are responsible for developing holistic solutions, leading business reviews, and coordinating with cross-functional teams to ensure customer success.
Description & Requirements
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.
The Opportunity: As a Strategic Account Manager you will serve as the main point of contact for Smurfit Westrock’s corporate accounts and be responsible for managing and supporting the business needs of your customers. You will provide differentiated services and strategic value to corporate customers by proactively identifying customer needs, providing comprehensive integrated solutions, and bringing to bear the products, services, and cross functional expertise of Smurfit Westrock to meet and exceed your customers’ needs.
How you will impact Smurfit Westrock:
Maintain pipeline of opportunities with customers focused on comprehensive Smurfit Westrock products and solutions to support customer growth, meet customers’ business needs, and improve Smurfit WestRock’s position and margin
Create customer growth strategies centered on identified opportunities to drive revenue and/or volume growth within the corporate customer base
Identify and build relationships with new customers utilizing a differentiated sales approach
Build and foster relationships throughout the customer organization by delivering high quality products/services, sharing insights, and identifying opportunities to support the customer
Anticipate and identify the customer’s needs and growth areas, bring in necessary Smurfit Westrock resources and expertise, and develop holistic solutions to deliver value to the customer
Lead business reviews with clients and executives to review performance and delivery of Smurfit Westrock’s value proposition
Support and lead special projects and testing efforts driven by the customers or internally, coordinating with other departments to gather data, execute initiatives, and generate insights
Communicate the changing needs of customers to internal leadership to ensure Smurfit Westrock solutions align with customers’ needs and industry/market trends
Support the facilitation of negotiations and contract agreements in partnership with leadership, pricing team, and legal as necessary
Orchestrate and coordinate all work required to meet and exceed the customers’ needs by engaging Smurfit Westrock cross functional partners
Act as a liaison between the customer and local plant that is running their products
Continuously engage in training to build capability and knowledge
What you need to succeed:
High School diploma or G.E.D
Bachelor’s degree is preferred
Must have at least 5 years of experience in customer service, sales, finance, accounting, or high-level administrative work
Must have at least 5 years of experience managing clients in a customer-facing business or in a business leadership role
Strong strategic thinking and financial analysis skill sets with an ability to develop and execute strategies and financial plans
Possess effective verbal and written communication skills to build relationships, deliver engaging presentations, and convey complex data
Proven track record of collaboration within cross functional teams to achieve goals
Work experience in packaging industry is preferred
What we offer:
Corporate culture based on integrity, respect, accountability, and excellence.
Comprehensive training with numerous learning and development opportunities.
An attractive salary reflecting skills, competencies, and potential.
Benefits package includes medical, dental, vision, life insurance, 401k with match and more!
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
The salary range for this position is $138,375.00 - $230,625.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 15 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education. To learn more about this posting, please contact your recruiter during the hiring process. You may apply online at Smurfit Westrock External Careers and the application window is expected to close by 31-Dec-2026.
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