Staffing Account Manager

About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

Why join us?

• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

About the Role

As a Staffing Account Manager, you will be identifying and qualifying clinicians to support our staffing goals.  Our SAMs are responsible for onboarding and obtaining clinician’s availability to support site teams in preparing hospital schedules.  A successful SAM will develop and maintain strong working relationships while expertly managing our temporary labor cost.

Essential Duties and Responsibilities 

• Active ownership in communications with all temporary clinicians to fill gaps on schedules, including confirming shifts and creation of confirmation detail letters
• Temp Labor Sourcing and Qualifications Review
• Liaison for temp labor orientations and clinical shifts to build and maintain hospital staffing schedules  
• Attending all local and regional calls and representing the Staffing Department in a professional manner
• Partnering with Echo Recruiters to identify new incoming clinicians as well as maintaining ongoing relationships with active temporary clinicians
• Developing successful relationships with all internal and external stakeholders and with clinicians to achieve the goals and objectives identified by the customer
• Providing a consultative approach to removing barriers and identifying solutions
• Partnering with field operations to drive down and manage temporary labor costs
• Forecasting, evaluating, and managing clinician roster and bench
• Auditing staffing success, KPIs, and escalating areas of concern and mitigating risk
• Ensuring the accuracy of temp payroll and timesheets
• Training and maintaining a dotted line relationship with Practice Coordinators and Managers regarding the staffing functions
• Managing 3 Party vendor relationships
• Maintaining an active roster with 4/1 ratio for Open FTE’s and 1 per each FTE in Staffing Model
• Accountable for accurate available to schedule dates (ASDs) for the labor you manage
• Evaluating W2 Contractual Shift Obligations monthly
• On-Call: SAM will handle any staffing emergencies that may arise after business hours, to the best of their ability
• Managing SAS Terms/Non-starts/Deactivations
• Educating temp labor process for new Practice managers and Coordinators
• Maintaining site schedule needs during periods of PC and PM attrition
• Monitoring current process to ensure Practice Managers are following processes
• SME’s of process and technology (Temp Labor process, Shift Admin, Salesforce)
• Escalating systemic process breaks to Director of Operations
• Escalation of process not being followed to Medical Director/RMD
• Partnering with practice managers to guide them through scheduling best practices
• Responsibility for and knowledge of temp labor budget b-i-weekly review of BTR tool and uses to make decisions on forecasting temp labor needs

What we are looking for:   

A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience: 

Values

• Resourcefulness: Proactive willingness to utilize available information and tools to figure things out
• Adaptability: Demonstrates flexibility and a willingness to change as circumstances evolve
• Collaboration:  Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
• Intellectual Curiosity: Demonstrates a genuine interest in learning new things and wants to know the reason “why” behind the way things are done
• Passion: Demonstrates a genuine enthusiasm for and excitement about the work; gets others excited about work or projects they're involved in and working on
• Strategic Thinking: Demonstrates the ability to look at the big picture and proactively develop a plan of action
• Teamwork: Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization

Knowledge, Skills, and Abilities

• Ability to interact and communicate with individuals at all levels of organization
• Ability to multi-task and prioritize workload in a fast-paced environment
• Proficiency with Microsoft Office Suite

Education and Experience

• Associate’s Degree, or an equivalent combination work experience and education
• 1 year experience in a Staffing Consultant position
• Expert in the staffing consultant role
• Scheduling and forecasting
• Operating, policy and procedure
• Effective presentation skills
• Strong negotiation skills
• Strong response times

Salary Range

• This position offers an annual salary range of $60,000 to $88,000. The starting salary will fall between $60,000 and $65,000, taking into account the candidate’s experience, location, and the nature of the program being supported.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. 

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.