Senior Product Operations Manager

Summary

Guidewire is the trusted platform that P&C insurers rely upon to adapt and succeed. We deliver the core applications that carriers use to build products, sell policies, settle claims, and bill their customers, backed by the Guidewire Cloud platform that combines digital, core, analytics, and AI.

Product Operations is the discipline that keeps our Applications product organization aligned, informed, and moving. As Product Operations Manager, you own the operational rhythms of the Applications portfolio and serve as the execution partner to the Director, Product Strategy & Operations. You own the mechanics of planning rituals, reporting, tooling, and process so leaders can focus on product strategy rather than logistics.

Job Description

What You’ll Do

• Own operations for a product domain. Manage the recurring operational rhythms of Core Applications end to end — reporting, release support, documentation, onboarding, planning coordination, and tooling administration.
• Run the governance rituals. Operate the mechanics of the portfolio cadences — the Monthly Executive Portfolio Review, Biweekly Capability Review, and Quarterly Vision Council — including scheduling, pre-reads, decision logs, action tracking, and follow-through.
• Keep the release cadence reliable. Maintain backlog hygiene, portfolio reporting, and SDLC/GPR governance evidence so roadmap status and commitments stay accurate, and Core Applications ships a steady rhythm of updates that sustains market leadership and customer satisfaction.
• Turn signals into insight. Create and manage domain product-health dashboards and analyze feedback to surface risks early, highlight variances, and recommend corrective action.
• Improve how the domain operates. Drive continuous process improvement across operational workflows, and support PM enablement and AI-fluency logistics as the operating model evolves.

What You’ll Bring

Required

• 5+ years in product operations, program/project management, PMO, or a comparable operational role, ideally in an enterprise B2B SaaS or product organization.
• Strong operational discipline and program-management skills — you build order out of many moving parts and reliably drive work to closure.
• Demonstrated ability to apply AI to operational work and familiarity with Agentic SDLC.
• Analytical fluency with reporting and dashboards, and the judgment to connect operational data to outcomes.
• Proficiency with planning and tracking tools (e.g., Aha!, Jira, Confluence) and comfort administering and improving them.
• Excellent communication and facilitation skills, with the ability to work across product, engineering, design, and go-to-market partners.
• The ability to work with growing independence, manage competing priorities, and surface risks proactively.

Strongly Preferred

• Experience supporting portfolio governance, planning cadences, or leadership operating rhythms.
• Exposure to P&C insurance or another highly regulated, enterprise software domain.
• Product Management experience in a SaaS organization.

How You Work

• You take ownership of workflows and deliver dependably — leaders trust that what you run gets done.
• You communicate proactively, make status visible, and raise issues before they become problems.
• You bring structure to ambiguity and care about accuracy, follow-through, and continuous improvement.

The US base salary range for this full-time position is $148,000 - $254,000. Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Guidewire is proud to be a disability inclusive employer. We are committed to providing individualized accommodations and support to candidates for any part of our hiring process. If you think you may need disability-related accommodations, please email EmployAbility at accommodations-gw@employ-ability.org.uk, our disability partner, or schedule a call with an EmployAbility expert (calendar booking slot) for a confidential conversation.