Senior Manager, Microsoft Dynamics 365 Solution Architect

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Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? The Senior Manager, Microsoft Dynamics 365 Solution Architect is responsible for defining and governing end-to-end business and technical solutions across the enterprise sales and customer relationship management landscape. This role serves as the primary solution architect for Microsoft Dynamics 365 while partnering closely with Enterprise Architecture, Salesforce, JD Edwards (JDE), CPQ, Integration, Data, and Digital teams to deliver scalable, secure, and business-aligned solutions.

This is a remote position, with a preference for candidates who reside in or near Connecticut.

On a typical day you will:

Solution Architecture

• Lead Microsoft Dynamics 365 solution architecture across Sales, Customer Relationship Management, and Power Platform capabilities.
• Define scalable, secure, and maintainable end-to-end solutions aligned to enterprise strategy and business priorities.
• Provide architecture direction, governance, and decision support throughout the project lifecycle.

Cross-Platform Solution Design

• Partner with Enterprise Architecture, Salesforce, JDE, CPQ, Integration, Data, and Digital teams to design connected enterprise solutions.
• Define integration patterns, system interactions, and platform boundaries across CRM, ERP, CPQ, Azure, data platforms, and portals.
• Evaluate solution tradeoffs and recommend options that balance cost, risk, complexity, and business value.

Business Partnership

• Translate business strategy and stakeholder needs into practical technology solutions.
• Support business cases, roadmap planning, and technology investment decisions.

Governance & Compliance

• Establish architecture standards, reusable patterns, and design documentation.
• Ensure solutions comply with enterprise security, privacy, regulatory, and governance requirements.
• Maintain architecture roadmaps, decision logs, and technical quality reviews.

What you will need to be successful:

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business Technology, or related field; Master's degree preferred
• 10+ years of enterprise application delivery and solution architecture experience
• 7+ years designing and implementing Microsoft Dynamics 365 solutions
• Proven experience designing solutions involving multiple enterprise platforms and complex integrations
• Experience integrating CRM platforms with ERP, CPQ, customer-facing, and data management systems
• Experience leading globally distributed technical teams
• Strong understanding of enterprise architecture principles and governance processes
• Ability to travel up to 10%

Preferred Certifications

• Microsoft Certified: Dynamics 365 Solution Architect Expert
• Microsoft Certified: Power Platform Solution Architect Expert
• Microsoft Certified: Azure Solutions Architect Expert

Additional Comments:

Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship.

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. 
• Enjoy three weeks of paid vacation, along with paid company holidays 
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being. 
• Life insurance and disability coverage to protect you and your family. 
•  Voluntary benefits, including options for legal, pet, home, and auto insurance. 
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families. 
• Pursue your educational goals with our tuition reimbursement program. 
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation. 

The salary range for this role is $138,000 - $165,000. We may ultimately pay more or less than the posted range, and the range may change in the future.  Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.  

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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