Salesforce Senior Business Analyst and System Administrator - Temporary

Salesforce Senior Business Analyst and System Administrator

Academic Exchange

Global Programs

Reports to: Director of Academic Exchange

Salary Range: Annualized rate: $130,000 prorated for duration of temporary employment. (Grade 8)

Anticipated Start Date: 7/8/2024

Anticipated End Date: 1/31/2025

Term of Employment: Full-time

Apply by: Until filled

Base of Designation: Washington, DC

Remote Eligible: Remote OR Hybrid - Either

Conditional on Funding? No

World Learning's Academic Exchange team seeks a Senior Salesforce Business Analyst and System Administrator to lead the Lightning migration of its current Salesforce org for the Fulbright Specialist Program (FSP). The FSP, sponsored by the U.S. Department of State, Bureau of Educational and Cultural Affairs (ECA), supports approximately 425 U.S. academics and professionals each year to engage in short-term, collaborative projects at host institutions abroad that build capacity and promote mutual understanding between Americans and individuals in over 150 countries. The Senior Salesforce Business Analyst and System Administrator will serve as the lead product owner of the Lightning migration and provide key oversight of an external Salesforce development firm that will execute the migration. This individual will be instrumental in ensuring that the migration captures all programmatic workflows and business requirements and will lead a holistic change management plan for all user groups.

ABOUT GLOBAL PROGRAMS

This position will be a part of the Global Programs unit of World Learning which designs, implements, monitors, and evaluates global development and exchange programs. We work with various donors, including DOS and the U.S. Agency for International Development, to achieve immediate impact and sustainable outcomes. Consistent with our organization's status as both a global nonprofit and an accredited institution of higher education, we prioritize experiential programs that are grounded in theory, proven in practice, and lift up diverse voices.

Responsibilities

• Serve as the primary product owner and provide direct oversight of an external Salesforce development firm that will execute the Lightning migration of the existing FSP org. This includes approving all user stories, conducting all user acceptance training, and ensuring adequate documentation of Salesforce solution.
• Carry out basic functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields, and other routine tasks to support the migration.
• Analyze and provide active recommendations for any third-party applications that may be required.
• Lead change management processes for all user groups, including World Learning program staff and external stakeholders, by developing user-friendly training materials and conducting live, tailored trainings for all user groups.
• Following the successful migration, monitor feedback from all user groups and troubleshoot any reported concerns.
• Document future-state enhancements throughout the development and go-live periods.

Requirements

Required Experience/Education:

• A bachelor's degree is required.
• At least seven years of relevant work experience is required.
• Applicants must be authorized to work in the location where this position is offered.

Required Skills:

• Excellent knowledge of and demonstrated experience with Sales Cloud.
• Experience with the development and operations of a state-of-the-art online portal for program applications and management.
• In-depth knowledge of operations of DOS-funded academic exchanges, including participant recruitment, selection, placement, and advising.
• Excellent written and verbal communication skills with the ability to successfully communicate with both technical and non-technical stakeholders.
• Ability to apply critical thinking, analytical, and problem-solving skills in a constantly changing environment.
• Cross-cultural appreciation, sensitivity, and understanding.

Required Behaviors/Competencies:

• Promotes diverse, equitable, and inclusive practices that further the goals of the Fulbright Program in the Western Hemisphere, elevating opportunities for traditionally underrepresented populations to access the program and succeed on it.
• Supports a culture of continuous learning and improvement through diligent program monitoring, data tracking, and reflection to ensure strong outcomes.
• Displays curiosity about World Learning and is eager to represent the organization effectively to external audiences.
• Shows dedication to achieving the organization's mission and business development targets through ongoing program implementation and relationship building.

The World Learning Inc. Family

Founded more than 90 years ago, World Learning Inc. is a thriving global organization made up of The Experiment in International Living, the nation's most experienced provider of international education through exchanges for high school students; the School for International Training, offering accredited undergraduate study abroad programs through SIT Study Abroad and internationally focused master's degrees through SIT Graduate Institute; and World Learning, a global development and exchange nonprofit organization.

World Learning worldlearning.org

World Learning has worked to create a more sustainable, peaceful, and just world. World Learning's education, development, and exchange programs help people find their voices, connect with their communities, strengthen the institutions that form the backbone of a democratic society, and build relationships across cultures. With World Learning's support, these emerging leaders tackle critical global issues such as poverty, conflict, and inequality.

The Experiment in International Living experiment.org

The Experiment in International Living is the nation's most experienced provider of international education through exchanges for high school students. For more than 90 years, The Experiment has empowered young people to step off the beaten path, experience the world as a classroom, immerse themselves fully in another culture, and build the knowledge and skills needed to confront critical global issues.

SIT sit.edu

School for International Training (SIT) was founded in the early 1960s as a training center for the first Peace Corps volunteers. For nearly 60 years, SIT has prepared students to be effective changemakers and global citizens through experiential education focused on the world's most critical global issues. SIT Study Abroad offers accredited summer and semester undergraduate programs in Africa, Asia and the Pacific, Europe, Latin America, and the Middle East, as well as comparative programs on multiple continents. SIT Graduate Institute offers global and hybrid certificates, master's, and doctoral degrees. SIT programs are grounded in experiential learning, cultural immersion, decolonial and inclusive approaches, and strive to develop sustainable practices across its learning centers. We believe in developing respectful partnerships with local communities and seek to make accessible to our students the richness of local expertise and knowledge systems.

An organizational commitment to diversity, equity, inclusion, and access.

We are a globally diverse community of staff, faculty, board members, alumni, students, and participants who believe that inclusive and equitable practices are at the heart of a peaceful and just world. Each of us strives to honor diverse voices and lived experiences, examine our own biases and privileges, actively work to address inequities in our structures, and foster a community of open dialogue. We are committed to acting with accountability, transparency, reciprocity, authenticity, and empathy.

World Learning is an equal employment opportunity/affirmative action/veterans/ADA employer, committed to increasing the diversity of its workforce.