Sales Ad Ops - Specialist

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Role:  Sales Ad Ops - Specialist

Experience:  3+ years of experience in ad ops, account management, or sales support.

Location:  Bangalore
 

About MarketStar 
 

In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation. 
 

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. 
 

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth! 
 

Read on to understand more about this opportunity. 

Job Summary: 
 

Kard is transforming customer loyalty with our rewards-as-a-service API platform. We empower our partners, from neobanks to financial institutions and beyond, to offer tailored rewards that celebrate customers' daily transactions. Backed by $30M from industry-leading investors and seasoned experts, we are reshaping the future of customer engagement. 
 

About the Role: 

Kard is looking for an independent and highly motivated Ads Ops specialist to join the Merchant team. You’ll work cross functionally across Merchant Sales, Issuer Sales, Partners, Data, and Marketing. The role will be a mix of working strategically with leadership to continue to iterate and improve campaign launch support as well as working tactically with data and product teams to load offers, launch campaigns, and provide reporting for our merchants.  
 

Responsibilities: 
 

• Collaborate with internal campaign managers and Kard’s external merchants to set up and manage offer campaigns. 

• Build, monitor, and optimize campaigns across multiple offer placements. 

• Conduct regular health checks on campaigns and ensure data accuracy in reporting. 

• Analyze campaign performance data and provide insights for continuous improvement. 

• Collaborate with cross-functional teams across the business including brand marketing, data, product, engineering, content and more to prioritize growth initiatives, ensuring alignment with overall business goals. 

• Troubleshoot and resolve issues related to campaign setup and delivery. 

• Generate and deliver periodic reports on campaign performance to internal teams. 

• Stay up-to-date with industry trends and best practices in ad operations 

• Assist with ad hoc tasks and projects related to ad operations as needed. 

• Directly support troubleshooting & reconciliation processes, serving as the escalation point around all operational issues related to campaigns supported. 

Desired Skills: 

• 3+ years of experience in ad ops, account management, or sales support. 

• Experience utilizing GSuite, Mongo DB, and Salesforce preferred. 

• An ownership mentality. 

• Strong analytical and problem-solving skills. 

• Exceptional attention to detail with the ability to follow through complex processes to completion. 

• Adaptability to work in a fast-paced, evolving environment.  

• Demonstrated ability to drive urgency with all projects, big and small. 

• Excellent communication and teamwork skills with both internal teams as well as external merchants. 

Must have skills: 

• 3+ years of experience in ad ops, account management, or sales support. 

• Experience utilizing GSuite, Mongo DB, and Salesforce preferred. 

• An ownership mentality. 

• Strong analytical and problem-solving skills. 

• Exceptional attention to detail with the ability to follow through complex processes to completion. 

• Adaptability to work in a fast-paced, evolving environment.  

• Demonstrated ability to drive urgency with all projects, big and small. 

• Excellent communication and teamwork skills with both internal teams as well as external merchants. 

Why Join: 

Kard recognizes the unique value each of us brings to our collective success. As part of our remote-first team, you'll have the autonomy to influence our trajectory, actively contributing to the growth of our business and the evolution of our company culture. By embodying our core values of Initiative, Openness, and Humility, you will not only witness but directly foster an inclusive and dynamic work environment, from the executive level down. 

Our competitive benefit plan includes: 

• Unlimited PTO, with a minimum requirement to take one day off a quarter, ten days a year, promoting mental well-being 
• Observance of 11 Federal Holidays, plus an additional day each for Black Friday and Christmas Eve 
• Health, Dental and Vision Insurance 
• 401k with employer match 
• Coworking space and WFH setup reimbursement 
• Company Offsites in January, May, and September for planning, team-building, and networking 
• Kard is an equal opportunity employer and we actively encourage applicants of all genders, backgrounds, and experiences to apply. We believe that diverse perspectives enrich our workplace and drive our success. 
  

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs. 

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