Enterprise Account Manager, Rosetta Stone Europe (Germany)

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an Enterprise Account Manager to join our growing team to support our Rosetta Stone product line. Rosetta Stone is the global leader in online language learning solutions. Rosetta Stone Enterprise provides companies and organizations with a world-class platform to address language-learning gaps through tracking and optimizing language training. 

The ideal candidate will have a passion for customer success. In this role, you will be developing relationships with German- and Spanish-speaking customers across Europe and will provide support, insights, and strategies to drive successful implementation and customer satisfaction. You will be responsible for license renewal, upsell, customer retention, and engagement activities across your book of business, and you will own a renewal and expansion quota. 

This person must be proactive, well-organized, and extremely personable. We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity.

This is a full-time remote position for candidates in Germany. #LI-REMOTE

WHAT YOU'LL BE DOING

• Proactive outreach to customers through phone, email, and targeted campaigns to secure license renewal and drive expansion in your assigned territory; consult on purchasing options, prepare pricing proposals, follow up through close
• Develop a keen understanding of customer needs and values to provide the best customer experience and maximize product adoption, usage, and engagement
• For targeted strategic accounts, coordinate, deliver, and track implementation services to achieve retention and expansion goals #LI-GERMANY
• Understand all facets of Rosetta Stone Language programs - technical and operational, as well as internal Rosetta Stone systems and processes
• Effectively communicate new product enhancements and benefits to existing customers
• Periodically analyze account data and usage in preparation for consultations with customers, sharing results and impact
• Run regular business reviews with customer stakeholders, building relationships across HR, L&D, procurement, and executive sponsors
• Develop and manage targeted campaigns to upsell and expand within existing accounts
• Identify and drive cross-sell of Emmersion language assessment, positioning the Test, Train, Retest cycle with HR, L&D and Talent Acquisition stakeholders
• Partner with the New Business team on expansion
• Accurately maintain all customer-related information and opportunity tracking in Salesforce
• Accurately forecast renewals and expansion in Salesforce, flagging churn risk early
• Gather customer feedback to help improve and enhance product offerings
• Take on additional projects as assigned

WHAT WE'RE LOOKING FOR

• Bachelor's degree
• Languages: Business-fluent German and Spanish (C1/C2) for daily customer communication, negotiations, and presentations; fluent English for internal collaboration; French and/or Italian is a plus
• 3-4 years of experience in Account Management/Customer Success, Renewal Sales, or Inside Sales
• A high level of self-motivation, energy, and drive to succeed
• Demonstrated ability to communicate, present, and influence, credibly and effectively
• Strong data analysis skills; comfortable turning usage and adoption data into customer insights and renewal risk signals
• Proven organizational skills, close attention to detail, and superior time management
• Strong written and verbal communication skills
• Experience with Salesforce or a comparable CRM
• Experience selling to HR or L&D buyers, or familiarity with the CEFR framework, is a plus

The base salary range for this full-time position is €55,000 - €65,000 + commission eligibility + benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire pay for the position.