Data Analytics, Technical Director

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL is seeking a Data Analytics Team Technical Director to join our Real Estate Due Diligence (JREDD) Asset Services team! This is a remote position with up to 25% domestic travel.

This role leads team management and database support for the entire JREDD Asset Services platform. In full collaboration with the Technical Services and Sustainable Operations Center of Excellence (TSSO COE), the Data Analytics Team Lead implements and maintains a metric-based dashboard and reporting system to communicate and visualize progress on strategic initiatives across all accounts.

The purpose of this role is to oversee development and implementations of robust processes and programs to manage and facilitate data management that supports reliability of assets, components, equipment, and processes in accordance with JLL’s enhanced asset management program. Manages the team’s efforts in the overall development, implementation, and configuration of all Asset Services databases. Provides subject matter expertise for all database and application related issues or errors, develops and distributes training materials, and provides coaching and education on database functions and best practices for performing tasks. Manages the QA/QC process on data collected to ensure consistency and adherence to JREDD policies. Provides regular feedback to front line staff and supervision to improve the quality of data collected.

Essential Functions:

Recognizes that assignments are broad in nature and require appreciable originality and ingenuity to complete them and considerable latitude for un-reviewed actions or decisions.

The Data Analytics Team Lead will be responsible for the oversight of the Data Analytics team and the development of various databases to support program implementations, value demonstration and continuous improvement projects. This individual will provide thought leadership, align with clients on strategic asset management direction, demonstrating value through our programmatic implementation focused on maximizing asset value, develop a strong use case library, and support new business pursuits.

• Responsible for overseeing operations activities related to JREDD platform data management

• Drives implementation and continuous improvement to ensure best in class deployment and on-account performance related to the delivery of our Asset Services solutions

• Set client’s strategic direction relative to Asset Services data requirements and objectives

• Anticipates and leads issue resolution

• Assists leadership team in the selection of action plans that best meets business objectives

• Supports new business development and actively pursues new client growth opportunities

• Develops use cases and works with Knowledge Management to build a library

• Drives a culture of creative innovation

• Estimated 25% travel

Database Management

• Works under general direction of the JREDD Management platform to create and deploy visual reporting mechanisms to communicate progress on strategic reliability initiatives by all stakeholders on accounts and with external partners

• Identifies and creates standardized metrics for leadership to gauge the health of reliability and asset management efforts

• Provides system training and develops training documentation for end users of the various JREDD Asset Services systems

• Troubleshoots issues reported by end users and assists to resolve any difficulties encountered

• Creates guides, SOPs, and manuals, as required

• Assists platform engineers, account personnel, and external clients with daily workflow enhancements and changes

• Reviews metrics for process consistency and develops solutions and provides recommendations to leadership for process improvements

• Manages vendor relationships for SaaS products used by the platform

• Supports JLL operational compliance program and follows company safety and health guidelines and other company policies

Asset and Facility Data Collection

• Assists with the methods to gather asset data and perform asset validation

• Assists the Facility Condition Assessment team with connecting asset data in CMMS platforms with associated data in FCA systems

• Assists the Regulatory Compliance Assessment team with the development of custom client-facing project tracking dashboards

• Brainstorms and implements improvements to the process, including engineering controls to enhance data quality

• Actively embraces AI solutions to scale throughput and project deliverables while ensuring data accuracy, actionable outputs, and accountability

• Performs regular quality checks on data in the system and provides real time feedback to front line employees to improve the quality and consistency of the data collected

• Works with leadership to streamline the entire process, from data collection to upload into the clients’ Computerized Maintenance Management System (CMMS), Facility Condition Assessment platform, Regulatory Compliance Assessment platform, and other systems as required

Business Management

• Consults with potential clients to identify and shape Asset Services opportunities

• Scopes opportunities, including data requirements, deliverables, and timelines

• Negotiates and drafts proposals for new and expanded client engagements

• Manages opportunity revenue and tracks progress against forecasted targets

• Ensures profitability of the team through pricing and project management

• Forecasts resource needs to support new business opportunities and account growth.
• Performs other work as assigned:

Experience:

• BS in a technical discipline required, Engineering or Computer Science preferred

• 10 years’ experience in data management

• Strong SQL and data visualization project skills

• Proven ability to construct, perform, and oversee data analysis activities

• Experience in facilities maintenance, asset management, or reliability centered maintenance preferred

• Proven ability to read, comprehend and apply information from technical manuals and other reference materials

• CMMS, FCA, and/or RCA administration experience preferred

• Strong interpersonal skills

• Ability to communicate well in both oral and written reports

• Experience in business analysis, asset management and risk analysis

• undefined

Skills

• Ability to make informed recommendations in situations where data sets may be incomplete

• Exceptional organizational skills and ability to multi-task to align team efforts with platform standards to drive the successful delivery of client expectations

• Ability to balance multiple stakeholder requirements

• Ability to interpret how the organizational goals and strategy translate into service or departmental activity

• Strong analytical software skills and ability to manipulate large amounts of data accurately using different formats

• Ability to recognize opportunities for process improvements and drive implementation

• Ability to engage with client/team stakeholders at the senior level

• Ability to distill large/complex challenges in a clear and concise manner

• Ability to work with the team to get the job done

• undefined

Competencies

• Strong interpersonal skills and collaborative approach – “One Family, One JLL”

• Energize others by showing passion and commitment

• Self-aware; actively seeks, shares, and actions feedback on own performance and of team

• Advocates self-development

• A self-starter with flexible and open-minded approach to working and drive to go “Beyond”

• Experience driving and deploying large scaling initiatives and programs across varied people, assets, and geographies

• Quickly identify, respond to and resolve issues

• Demonstrated skills in influencing key stakeholders and client relationship management

• Solid problem-solving skills and ability to focus both strategically and tactically to achieve firm and client business goals

• Systematic approach to work with high attention to detail

• Ability to work without direct supervision

• Embraces change and develops innovative solutions to challenge the “status quo”

• undefined

Certifications & Licenses: 

• Certified Reliability Leader is preferred

• Certified Maintenance Reliability Professional is preferred

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.