The Customer Success Manager will manage a book of 20 to 40 customers, focusing on retention, growth, and successful product implementation. They will collaborate with internal teams to drive customer value and provide feedback to influence the product roadmap.
About The Team:
OneSignal is seeking a versatile Customer Success role to help manage our US Strategic business by leading implementation and successfully increase the value our partners achieve by messaging their customers. Join us in scaling our enterprise business!
Your responsibilities will include working closely with product, customer support, and sales to onboard, integrate, and scale the OneSignal service for our US partners. The role is focused on retaining/growing an assigned book of customers.
What You’ll Do:
Responsible for retaining and growing 20 to 40 Customers
Build relationships up and across the organization to achieve success goals
Contribute to customer onboarding
Lead customer business reviews
Write & publish customer feedback internally to support product roadmap
Collaborative, team-oriented mindset is a requirement
Skills and experience:
2+ years experience in an account management (customer success) role; ideally with a B2B SaaS product
Experience working with Salesforce, Gong, and Vitally
Understand customer messaging and the user journey is a plus
You’re highly collaborative with a deep sense of ownership and accountability
You have excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skills
Rollup your sleeves, versatile mindset
The New York and California base salary for this full time position is between $75,000 - $100,000 with an expected On Target Earnings (OTE) between $105,000 and $130,000/year. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.
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