The Scaled Customer Success Manager will engage and grow the Tech Touch customer base by driving platform adoption and managing customer journeys. They will work cross-functionally to optimize customer health and ensure needs are met through data-driven, scalable programs.
The Senior Product Manager will own the product roadmap and collaborate with cross-functional teams to define APIs and build impactful user experiences. They will also validate hypotheses through data analysis and drive customer adoption in partnership with marketing teams.
The Customer Success Manager will manage a book of 20 to 40 customers, focusing on retention, growth, and successful product implementation. They will collaborate with internal teams to drive customer value and provide feedback to influence the product roadmap.
Develop and manage next-generation infrastructure with a focus on automation, operations, and scalability. Responsibilities include optimizing system performance, implementing Infrastructure as Code, and maintaining observability and CI/CD pipelines.
