The Renewals Manager will own the end-to-end renewal cycle for a high-volume book of business, ensuring timely renewals and accurate payments. They will monitor account health to identify risks, resolve billing issues, and collaborate with cross-functional teams to drive retention.
The Staff Product Manager will own the product roadmap, prioritize impactful initiatives, and collaborate with cross-functional teams to define and deliver high-quality product experiences. They will also engage with customers to identify business opportunities and drive product adoption through effective field enablement.
The Senior Product Manager will own the product roadmap and collaborate with cross-functional teams to define APIs and build engaging user experiences. They are responsible for validating hypotheses through data, prioritizing initiatives, and driving customer adoption in partnership with marketing.
You will own integrated campaigns from strategy to execution, including webinar programs, direct mail, and ABM initiatives. You will collaborate with sales and marketing teams to drive qualified pipeline and optimize campaign performance using data-driven insights.
You will architect and implement high-performance, durable services while leading significant projects to shape the platform's reliability and scalability. Additionally, you will participate in production on-call rotations, conduct performance profiling, and design complex synchronous and asynchronous APIs.
The Billing Operations Consultant will manage day-to-day billing, accounts receivable, and commission administration tasks. They will also be responsible for reconciling usage reports, resolving billing discrepancies, and preparing operational financial reports.
The Scaled Customer Success Manager will engage and grow the Tech Touch customer base by driving platform adoption and managing customer journeys. They will work cross-functionally to optimize customer health and ensure needs are met through data-driven, scalable programs.
The Senior Product Manager will own the product roadmap and collaborate with cross-functional teams to define APIs and build impactful user experiences. They will also validate hypotheses through data analysis and drive customer adoption in partnership with marketing teams.
Develop and manage next-generation infrastructure with a focus on automation, operations, and scalability. Responsibilities include optimizing system performance, implementing Infrastructure as Code, and maintaining observability and CI/CD pipelines.
