Customer Service and Administrative Assistant

Our client is looking for a CSR + Admin assistant - tech to join an online healthcare education organization that serves working professionals around the world. Its training programs reach health care professionals across more than 40 countries.

Responsibilities

• Onboard new learners and enroll them in programs
  
• Run the technical side of live Zoom discussions, including breakouts and support for faculty (no teaching)
  
• Handle learner communication, mostly by email, including technical support such as login issues
  
• Track attendance and make sure each learner receives their official certificate on completion
  
• Answer basic enrollment questions
  
• Schedule meetings for leadership
  
• Send some invoices to clients online
  

Full-time, 100% remote.

Requirements

• Customer service experience (CSR) handling learner and client inquiries by email and other channels
  
• Hands-on support for live Zoom training sessions, including breakout rooms
  
• Practical use of Google Workspace, TalentLMS and ActiveCampaign
  
• High level of English proficiency, spoken and written
  
• Experience managing a calendar and scheduling meetings for another person
  
• Experience sending and tracking online invoices
  
• 1–3 years of experience in customer service or administrative support
  

Qualifications

• Able to resolve basic login and access issues, and escalate those that can't be solved on the spot
  
• Careful, accurate record-keeping for attendance and certificates
  
• Available for regular hours in US Central or Eastern time, plus one or two evenings a week for a two-hour live discussion, with flexibility in how hours are organized
  
• Reliable internet connection and a quiet workspace for live sessions
  

Soft skills

• Proactive: takes initiative rather than waiting for step-by-step direction
  
• A strong problem solver: looks for a way through whatever comes up
  
• Warm, friendly and professional with learners and clients
  

Benefits

• Flexible schedule, with hours organized around live sessions
  
• Laptop provided if needed
  
• Opportunity to work with a global community of health care professionals