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Wrike is looking for a Digital Customer Journey and Event Strategist. In this role, you will optimize and harmonize our digital communications to enhance the customer experience, drive key engagement metrics, and support our business goals.
 

How You’ll make an impact:

Strategic Alignment and Coordination:
  • Align Initiatives: Ensure all digital communication efforts align with company goals.
  • Strategy Coordination: Evaluate and align digital communication efforts across teams.
  • Customer Journey Mapping: Create and maintain detailed customer journey maps to visualize customer interactions and identify opportunities for improvement.
  • Communication Audits: Conduct regular audits to understand objectives and eliminate duplicative efforts.
Content and Communication Management:
  • Calendar Management: Maintain a centralized digital communication calendar for planning and scheduling.
  • Personalization Strategy: Leverage customer data to implement personalized engagement strategies.
Performance Tracking and Analysis:
  • Performance Metrics: Standardize tracking, analysis, and reporting of performance metrics.
  • Feedback Loop: Establish and manage a feedback loop for continuous customer insights.
Customer Engagement and Satisfaction:
  • Improved Customer Satisfaction: Ensure customers feel valued and supported through proactive engagement and tailored communication.
  • Increased Customer Retention: Drive higher retention rates by providing an excellent digital experience for our customers.
Team Collaboration and Development:
  • Team Collaboration: Encourage feedback and collaboration, fostering a continuous learning environment.
  • Digital Initiatives & Events: Develop and expand impactful digital initiatives and events in partnership with the broader team.

You will achieve your best if you have:

  • Bachelor's degree in Business, Communication, Marketing, or a related field.
  • 5+ years of experience in digital communication or customer engagement.
  • Strong analytical skills for tracking, analyzing, and reporting performance metrics.
  • Proven ability to manage centralized communication calendars and streamline communication strategies.
  • Excellent communication and interpersonal skills with a track record of successful team collaboration.
  • Familiarity with digital tools and platforms e.g., CRM systems, marketing automation tools, analytics platforms (Salesforce, Marketo etc.)
  • Design thinking and facilitation skills to drive innovative solutions and customer-centric strategies.

You will stand out with:

  • Experience in the SaaS or technology-driven industry.
  • Certification in project management or event planning.
  • Proficiency in using Wrike for project management.
  • Experience in Community engagement and fostering customer relationships.

Perks of working with Wrike

  • 25 days of paid vacation        
  • Pension scheme
  • Life Insurance plan 

  • Health Insurance
  • Income Protection 

  • Parental leave (26 weeks paid for birth mothers, 4 weeks for non-birth parents)
  • Bike to Work scheme 

Your recruitment buddy will be Aziza Talhi, Senior Recruiter.

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