Client Support Specialist

As a Client Support Specialist, you will be the frontline support contact for clients, partners, and colleagues using Talogy's products, platforms, and services. You will play a critical role in delivering exceptional customer experience by resolving issues, answering questions, investigating concerns, and ensuring customers receive timely and effective support.
Through strong problem-solving skills, product knowledge, and a customer-focused mindset, you will help drive client satisfaction, operational excellence, and the successful adoption of Talogy solutions.


•  Respond to client and internal support requests across multiple communication channels.
•  Investigate, troubleshoot, and resolve product, platform, and service-related issues.
•  Manage support cases from initial inquiry through resolution.
•  Maintain accurate and detailed records of customer interactions and support activities.
•  Partner with Product, Engineering, Sales, Consulting, Client Management, and other teams to resolve customer concerns.
•  Build and maintain expertise in Talogy products, platforms, services, and support processes.
•  Contribute to knowledge base articles, documentation, and support resources.
•  Support reporting, operational processes, and continuous improvement initiatives.
•  Identify opportunities to enhance the client experience and support operations.
•  Ensure support activities meet service level agreements, quality standards, and operational requirements.



•  Experience in customer service, client support, helpdesk, technical support, SaaS, operations, or a related field.
•  Strong communication and customer relationship management skills.
•  Excellent problem-solving, troubleshooting, and analytical abilities.
•  Ability to manage multiple priorities in a fast-paced environment.
•  Comfort learning new technologies, systems, and processes.
•  Strong collaboration skills and the ability to work effectively across teams.
•  Experience with CRM systems, ticketing platforms, support tools, or knowledge management systems is an advantage.
•  Relevant qualifications are welcomed but not required where equivalent experience and demonstrated capability can be shown.



•  Delivering high-quality, responsive, and effective support to clients and colleagues.
•  Achieving strong customer satisfaction and service outcomes.
•  Meeting response and resolution commitments consistently.
•  Maintaining accurate, thorough, and timely documentation.
•  Demonstrating growing expertise across Talogy products and services.
•  Contributing to knowledge-sharing resources and process improvements.
•  Building strong partnerships with internal stakeholders.
•  Successfully supporting an increasingly diverse range of client needs and scenarios.