Account Manager - GoVo for Business at Royal Voluntary Service

Royal Voluntary Service has an opportunity available for an Account Manager to join our team at GoVo for Business. You will join us on a full-time, permanent basis, and in return, you will receive a salary of £26,749 per annum.

GoVo for Business is an innovative employee volunteering platform that connects people with meaningful volunteering opportunities aligned to an organisation’s values and ESG goals. It is designed and delivered by Royal Voluntary Service, one of the largest volunteering charities in the UK. GoVo for Business makes employee volunteering simple and scalable, and helps turn social action into measurable results, with minimal administrative effort.
 
About the Account Manager role:

This is an exciting opportunity for someone looking to develop their career in account management within a growing SaaS business. You’ll manage a portfolio of GoVo for Business customers, building strong relationships, helping organisations get the most from the platform and supporting long-term customer retention. Working closely with the Sales team, you’ll identify opportunities to strengthen customer relationships, increase platform adoption and support account growth. This is a varied role where you’ll combine relationship management, commercial awareness and data-driven insights to help customers achieve their goals while contributing to the continued growth of GoVo for Business.

Hours: 35 hours per week

Location: Home based with occasional national travel


Knowledge 

• Commercial awareness and enjoys identifying opportunities to add value.
• Able to work independently within a remote team environment.
• Understanding of B2B customer success principles, including onboarding, engagement, retention and account growth.
• Knowledge of employee volunteering, ESG priorities and how organisations use volunteering to support social value objectives.

 
Skills 

• Highly organised and able to manage multiple priorities and client accounts effectively.
• Excellent written and verbal communication skills and confident in communicating with stakeholders in medium and large organisations.
• Strong analytical skills and is comfortable working with data and reporting. 
• Excellent attention to detail and takes ownership of work.

 
Experience

• Experience in an Account Manager, Account Executive or client relationship role. 
• Experience working with corporate customers. 
• Experience within a B2B SaaS business. 
• Experience using HubSpot or a similar CRM. 
• Experience presenting updates or performance reports to customers. 

• Manage a portfolio of GoVo for Business customer accounts, acting as their day-to-day relationship manager. 
• Build strong relationships with key customer contacts and become a trusted point of contact. 
• Deliver onboarding sessions, training and regular account review meetings. 
• Monitor customer usage and engagement, identifying opportunities to increase adoption of the platform. 
• Support customer renewals by working with the Sales team to ensure accounts are retained. 
• Identify opportunities for account growth and introduce customers to additional platform features, products or services where appropriate. 
• Analyse customer data and platform performance to provide recommendations and insights. 
• Maintain accurate customer records, account activity and opportunities within HubSpot. 
• Work collaboratively with Sales, Marketing and Product to ensure customers receive an excellent experience. 
• Share customer feedback and market insights to help shape future product development. 

This is how you'll be doing it:

Equality, Diversity and Inclusion 
Values difference and set a positive example of inclusive behaviour in all interactions and promotes practices that celebrate equality and diversity in the workplace and the communities we serve. Is an active participant and encourages others to engage effectively with charity wide inclusion activities. 

Strategic Awareness 
Maintains   a strong awareness of long-term goals and plans, keeping the future   eventualities and possibilities in mind. Sees the bigger picture. Will make   an impact on future direction and outcomes. 

Planning and Organising 
Thinks things through well in advance and maps out future activities and resources, taking the key stages, requirements and timescales into account. Likes to monitor to ensure that things are implemented and delivered effectively. 

Decision Making 
Generates and promotes solutions that create the best outcomes and makes decisions and commitments within appropriate time frames. Influences others to reach conclusions and achieve agreements. 

Written and Oral Communication
Talks readily and confidently to groups and individuals, often playing a leading and influential role in debate and discussion. Writes in a clear and concise manner using appropriate style and language for the reader.

Networking
Builds and maintains effective working relationships with internal and external contacts, using networks to share information, identify opportunities and support organisational goals.

Leadership
Likes to take charge of, empowers and directs people and activities. Clearly sees the way ahead, inspires and motivates others to follow their lead in order to achieve goals.

 

• Salary of £26,749 per annum
• 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
• Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme
• Ten weeks’ company sick pay following successful completion of probation
• A great pension scheme 
• 2 x Base Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities, and society

If you feel have the skills and experience please click ‘apply’ today, we’d love to hear from you!

This is the latest you'll be able to apply, providing we do not close to applicants early:
 
The closing date for this role is 31 July 2026. However, we reserve the right to close this vacancy early should sufficient applications be received. Please do not delay your application we often get a lot!
 
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.
 
Join Royal Voluntary Service and together we can change lives, change communities, and change society.