Account Manager

Account Manager

Location: Howell, MI -- Full-Time, In Office.  Remote may be considered for someone with Fixture Sales Experience

Department: Fixture Sales

Reports To: Fixture Sales Manager

Pay: Salary, Exempt

Effective Date: 6/10/2026

About the Role

Account Managers are the engine of our customer relationships; they turn first-time buyers into long-term partners and identify the growth opportunities others miss. The Account Manager is responsible for managing and growing a portfolio of key customer accounts within the fixture sales division. This role serves as the primary point of contact for assigned customers, ensuring a high level of service, driving revenue growth, and maintaining long-term relationships.

Account Managers oversee larger, more complex quoting and project needs while coordinating with internal teams to deliver a seamless customer experience. They are also responsible for transitioning accounts to Sales Coordinators when appropriate, ensuring continued support and efficiency.

Key Responsibilities

Account Ownership & Relationship Management

Account Growth & Retention

Sales & Estimating Execution

Inventory & Order Coordination

Internal Coordination & Handoff

Post-Sale Support

What Success Looks Like at DisplayMax

Account Growth

Quote Win Rate

Customer Satisfaction

Why This Role Matters

The Account Manager plays a vital role in protecting and growing DisplayMax’s customer base by turning transactional relationships into long-term partnerships. This role serves as the bridge between the customer and the organization — ensuring customers receive responsive communication, accurate solutions, and a consistent experience throughout every stage of their projects.

As one of the primary faces of DisplayMax to existing customers, the Account Manager helps drive repeat business, customer retention, and organic growth by understanding each customer’s operational needs, timelines, and long-term goals. This role is critical in identifying opportunities for expansion while also proactively managing challenges such as lead times, inventory constraints, project changes, and post-sale support.

The Account Manager also plays a key role internally by coordinating with estimating, operations, procurement, logistics, and sales support teams to ensure projects move smoothly from quote to completion. Strong account management creates stability, strengthens customer trust, improves retention, and supports scalable growth across the business.

Success in this role directly impacts customer satisfaction, long-term revenue growth, operational efficiency, and DisplayMax’s reputation as a trusted partner in the retail fixture industry.

Qualifications

Our Culture & Expectations

At DisplayMax, we strive to be ideal team players:

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.